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| Ulster Bank refunds IT-affected customers | |
| (about 20 hours later) | |
| Ulster Bank has said all customers whose accounts were debited twice have had the money repaid. | |
| The problems with its computer systems began on Easter Monday and lasted for about 24 hours. | |
| Some customers reported that cash machine withdrawals were debited twice from their accounts. | |
| In 2012, a serious computer failure at the bank's parent company, RBS, caused widespread chaos for many customers who were unable to access their funds. | In 2012, a serious computer failure at the bank's parent company, RBS, caused widespread chaos for many customers who were unable to access their funds. |
| Ulster Bank said all money had been restored to affected customers' accounts on Thursday night. | |
| The bank had promised that no customers would be "left out of pocket" as a result and apologised to those who had been affected. | |
| Ulster Bank is the largest bank in Northern Ireland and the third biggest in the Republic of Ireland. | Ulster Bank is the largest bank in Northern Ireland and the third biggest in the Republic of Ireland. |
| It reported losses of £1bn in 2012, and £1.5bn last year. | It reported losses of £1bn in 2012, and £1.5bn last year. |
| Have you been charged twice by Ulster Bank? If you are willing to speak to The BBC you can email your experiences and views to haveyoursay@bbc.co.uk, using the subject title 'Ulster Bank' | Have you been charged twice by Ulster Bank? If you are willing to speak to The BBC you can email your experiences and views to haveyoursay@bbc.co.uk, using the subject title 'Ulster Bank' |