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| Hospitals' care standards 'vary' | Hospitals' care standards 'vary' |
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| Most patients staying overnight in hospital are happy with their care, but this masks problems in key areas and variations in standards, a survey says. | Most patients staying overnight in hospital are happy with their care, but this masks problems in key areas and variations in standards, a survey says. |
| Nine in 10 inpatients in England said their care was good, very good or excellent, the Health Commission poll of almost 76,000 people showed. | Nine in 10 inpatients in England said their care was good, very good or excellent, the Health Commission poll of almost 76,000 people showed. |
| But problems with the quality of food, information on treatment and the use of mixed-sex facilities were reported. | But problems with the quality of food, information on treatment and the use of mixed-sex facilities were reported. |
| The government said it would look to drive up standards where necessary. | The government said it would look to drive up standards where necessary. |
| But campaigners said the results were worrying and demonstrated that the NHS was struggling to give patients the respect and dignity they deserved. | But campaigners said the results were worrying and demonstrated that the NHS was struggling to give patients the respect and dignity they deserved. |
| OVERALL APPROVAL RATINGS Top: Robert Jones and Agnes Hunt Orthopaedic and District Hospital NHS Trust, Oswestry: 92 Bottom: Ealing Hospital, London: 65 On a scale of 0 (poor) to 100 (very good) Quality of care: best and worstSee data from all hospitals for the 2007 survey [165KB] | OVERALL APPROVAL RATINGS Top: Robert Jones and Agnes Hunt Orthopaedic and District Hospital NHS Trust, Oswestry: 92 Bottom: Ealing Hospital, London: 65 On a scale of 0 (poor) to 100 (very good) Quality of care: best and worstSee data from all hospitals for the 2007 survey [165KB] |
| Overall, one in four patients said they shared a sleeping area with patients of the opposite sex when first admitted - but in some of the 165 trusts this rose to nearly half, while others had almost no sharing. | Overall, one in four patients said they shared a sleeping area with patients of the opposite sex when first admitted - but in some of the 165 trusts this rose to nearly half, while others had almost no sharing. |
| For non-emergency care, which is where the government has promised to eradicate the use of mixed-sex accommodation, one in 10 said they had shared a sleeping area. | For non-emergency care, which is where the government has promised to eradicate the use of mixed-sex accommodation, one in 10 said they had shared a sleeping area. |
| On the quality of food, just over half described it as good, while 15% said it was poor. | On the quality of food, just over half described it as good, while 15% said it was poor. |
| A fifth of those needing help with eating also said they did not get it, but again there were big variations, with more than 40% reporting a lack of help in some trusts. | A fifth of those needing help with eating also said they did not get it, but again there were big variations, with more than 40% reporting a lack of help in some trusts. |
| Patients also reported problems with the way they were kept informed about decisions relating to their care. One in five said they were not given enough information. | Patients also reported problems with the way they were kept informed about decisions relating to their care. One in five said they were not given enough information. |
| The numbers saying their wards or rooms were very clean has also fallen slightly in the last five years to 53%, despite the focus on hospital infections such as MRSA. | The numbers saying their wards or rooms were very clean has also fallen slightly in the last five years to 53%, despite the focus on hospital infections such as MRSA. |
| However, overall attitudes to the care patients received were largely positive. | However, overall attitudes to the care patients received were largely positive. |
| The numbers saying their care was excellent rose from 41% to 42% in the last year. | The numbers saying their care was excellent rose from 41% to 42% in the last year. |
| Overall, 92% said it was good, very good or excellent. | Overall, 92% said it was good, very good or excellent. |
| Worry | Worry |
| Healthcare Commission chief executive Anna Walker said the findings were "encouraging". | Healthcare Commission chief executive Anna Walker said the findings were "encouraging". |
| But she added: "Some hospitals are struggling to deliver on some of the basics of hospital care. | But she added: "Some hospitals are struggling to deliver on some of the basics of hospital care. |
| "There are striking variations in performance in key areas. Those performing poorly must learn form those who perform well." | "There are striking variations in performance in key areas. Those performing poorly must learn form those who perform well." |
| And Charlotte Potter, of Help the Aged, added: "Scores in some trusts were worryingly low when it came to being treated with dignity and respect or receiving help with eating - areas of care particularly important to older people." | And Charlotte Potter, of Help the Aged, added: "Scores in some trusts were worryingly low when it came to being treated with dignity and respect or receiving help with eating - areas of care particularly important to older people." |
| Health Minister Ann Keen said: "This survey gives a real insight into what patients think about their care. | Health Minister Ann Keen said: "This survey gives a real insight into what patients think about their care. |
| "We will continue to listen to patients and work on those areas where improvements need to continue." | "We will continue to listen to patients and work on those areas where improvements need to continue." |
| OVERALL, HOW WOULD YOU RATE THE CARE YOU RECEIVED? Best1 Robert Jones and Agnes Hunt Orthopaedic, Oswestry - 922 Queen Victoria, East Grinstead - 913 Cardiothoracic Centre, Liverpool - 904 Christie, Manchester - 905 Royal Marsden, London - 906 Papworth, near Cambridge - 907 Clatterbridge Centre for Oncology, Wirral - 898 Walton Centre for Neurology and Neurosurgery - 899 Royal Brompton and Harefield, London - 8810 Royal Orthopaedic, Birmingham - 87 Worst1 Medway, Kent - 712 Mid Staffordshire General, Stafford - 713 North West London - 714 Maidstone and Tunbridge Wells - 715 West Hertfordshire - 706 North Middlesex University, London - 697 Barking, Havering and Redbridge, Essex - 688 Mayday Healthcare, Croydon - 679 Homerton University, London - 6710 Ealing, London - 65 Numbers on map are for keying purposes and not necessarily rankingPoints calculated by converting each response into scores (from 0 to 100), applying "standardisation", and then averaging. The higher the score, the better a trust is performing. | OVERALL, HOW WOULD YOU RATE THE CARE YOU RECEIVED? Best1 Robert Jones and Agnes Hunt Orthopaedic, Oswestry - 922 Queen Victoria, East Grinstead - 913 Cardiothoracic Centre, Liverpool - 904 Christie, Manchester - 905 Royal Marsden, London - 906 Papworth, near Cambridge - 907 Clatterbridge Centre for Oncology, Wirral - 898 Walton Centre for Neurology and Neurosurgery - 899 Royal Brompton and Harefield, London - 8810 Royal Orthopaedic, Birmingham - 87 Worst1 Medway, Kent - 712 Mid Staffordshire General, Stafford - 713 North West London - 714 Maidstone and Tunbridge Wells - 715 West Hertfordshire - 706 North Middlesex University, London - 697 Barking, Havering and Redbridge, Essex - 688 Mayday Healthcare, Croydon - 679 Homerton University, London - 6710 Ealing, London - 65 Numbers on map are for keying purposes and not necessarily rankingPoints calculated by converting each response into scores (from 0 to 100), applying "standardisation", and then averaging. The higher the score, the better a trust is performing. |
| Source: Healthcare Commission Return to story | |