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| Samsung in US 'exploding washing machines' probe | |
| (about 4 hours later) | |
| Samsung has confirmed it is in talks with US consumer watchdogs after a lawsuit against the firm over "exploding" washing machines. | Samsung has confirmed it is in talks with US consumer watchdogs after a lawsuit against the firm over "exploding" washing machines. |
| The Consumer Product Safety Commission (CPSC) warned of problems with some of Samsung's top-load machines. | The Consumer Product Safety Commission (CPSC) warned of problems with some of Samsung's top-load machines. |
| It comes as a US law firm filed a suit against the South Korean firm, saying the fault can lead to injury or damage. | It comes as a US law firm filed a suit against the South Korean firm, saying the fault can lead to injury or damage. |
| Models sold outside North America are not affected by this issue, a spokesperson said. | |
| The problems follow Samsung's global recall of its Note 7 smartphone over "exploding" batteries. | The problems follow Samsung's global recall of its Note 7 smartphone over "exploding" batteries. |
| Both Samsung and the CPSC said that certain top-loading washing machines from March 2011 to April 2016 were affected. | Both Samsung and the CPSC said that certain top-loading washing machines from March 2011 to April 2016 were affected. |
| "In rare cases, affected units may experience abnormal vibrations that could pose a risk of personal injury or property damage when washing bedding, bulky or water-resistant items," Samsung said. | "In rare cases, affected units may experience abnormal vibrations that could pose a risk of personal injury or property damage when washing bedding, bulky or water-resistant items," Samsung said. |
| Check your serial number | Check your serial number |
| The company advises consumers with affected models to use the lower-speed delicate cycle when washing those materials. | The company advises consumers with affected models to use the lower-speed delicate cycle when washing those materials. |
| Samsung does not name the models, but allows customers to enter the serial number to see whether their machine is among those affected. | Samsung does not name the models, but allows customers to enter the serial number to see whether their machine is among those affected. |
| The firm also faces a suit from a US law firm which alleges that some of its "top-loading washing machines explode in owners' homes," leading to potential injury or damage, according to attorney Jason Lichtman. | The firm also faces a suit from a US law firm which alleges that some of its "top-loading washing machines explode in owners' homes," leading to potential injury or damage, according to attorney Jason Lichtman. |
| "Users have reported Samsung top-load washers exploding as early as the day of installation, while other owners have seen their machines explode months or even more than a year after purchase," the firm said in a statement. | "Users have reported Samsung top-load washers exploding as early as the day of installation, while other owners have seen their machines explode months or even more than a year after purchase," the firm said in a statement. |
| The faulty washing machines come right as Samsung is in the midst of a global recall of its flagship smartphone Galaxy Note 7. | The faulty washing machines come right as Samsung is in the midst of a global recall of its flagship smartphone Galaxy Note 7. |
| The company was forced to urge 2.5 million phones to be returned because of faulty batteries causing some phones to catch fire and users reporting "exploding devices". | The company was forced to urge 2.5 million phones to be returned because of faulty batteries causing some phones to catch fire and users reporting "exploding devices". |
| Samsung said on Thursday it would start selling new Galaxy Note 7 smartphones in South Korea this week. | Samsung said on Thursday it would start selling new Galaxy Note 7 smartphones in South Korea this week. |
| The revamped smartphone will start being sold in other markets, including some European countries, on 28 October. | The revamped smartphone will start being sold in other markets, including some European countries, on 28 October. |
| A Samsung spokeswoman said: "We would like to reassure everyone that new Note 7 phones are operating properly and pose no safety concerns." | A Samsung spokeswoman said: "We would like to reassure everyone that new Note 7 phones are operating properly and pose no safety concerns." |