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| Samsung permanently stops Galaxy Note 7 production | Samsung permanently stops Galaxy Note 7 production |
| (35 minutes later) | |
| South Korean tech giant Samsung has permanently ceased production of its high-end Galaxy Note 7 smartphones after reports of devices it had deemed safe catching fire. | South Korean tech giant Samsung has permanently ceased production of its high-end Galaxy Note 7 smartphones after reports of devices it had deemed safe catching fire. |
| The firm had already reduced Galaxy Note 7 production volumes. | The firm had already reduced Galaxy Note 7 production volumes. |
| Owners are expected to be able to return the phones for a refund or an exchange for a different Samsung phone. | Owners are expected to be able to return the phones for a refund or an exchange for a different Samsung phone. |
| The firm had earlier said it would stop sales of the phone. | The firm had earlier said it would stop sales of the phone. |
| "We recently readjusted the production volume for thorough investigation and quality control, but putting consumer safety as top priority, we have reached a final decision to halt production of Galaxy Note 7s," the company said. | "We recently readjusted the production volume for thorough investigation and quality control, but putting consumer safety as top priority, we have reached a final decision to halt production of Galaxy Note 7s," the company said. |
| "For the benefit of consumers' safety, we stopped sales and exchanges of the Galaxy Note 7 and have consequently decided to stop production." | |
| Earlier, consumer tech analyst Caroline Milanesi of Creative Strategies told the BBC that Samsung should "call it a day" on production of the Galaxy Note 7 to limit long-term risk to the brand. | |
| However, South Korea's finance minister had warned that the country's exports would be hurt if the phone model was scrapped. | |
| In September, Samsung recalled around 2.5 million phones after complaints of exploding batteries. | |
| It later insisted that all replaced devices were safe. | |
| However, there were then reports that those phones were catching fire too. | |
| A Kentucky man said he woke up to a bedroom full of smoke from a replaced Note 7, days after a domestic flight in the US was evacuated after a new device started emitting smoke in the cabin. | A Kentucky man said he woke up to a bedroom full of smoke from a replaced Note 7, days after a domestic flight in the US was evacuated after a new device started emitting smoke in the cabin. |
| Even as late as Monday evening, a spokeswoman insisted the phones were safe to use. | |
| But on Tuesday, the company said it would stop Galaxy Note 7 production. | |
| Authorities in the US and South Korea are investigating why even the replacement Note 7 phones that Samsung equipped with a safer battery reportedly caught fire. | |
| An official at the South Korean safety agency said the replacement phones might have a defect that was different from the problem with the original Galaxy Note 7s. | |
| Do you own or have you pre-ordered a Galaxy Note 7? Are you worried about it? Let us know about your experiences. Email haveyoursay@bbc.co.uk with your stories. | Do you own or have you pre-ordered a Galaxy Note 7? Are you worried about it? Let us know about your experiences. Email haveyoursay@bbc.co.uk with your stories. |
| Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: | Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: |
| ·WhatsApp: +44 7525 900971 | ·WhatsApp: +44 7525 900971 |
| ·Tweet: @BBC_HaveYourSay | ·Tweet: @BBC_HaveYourSay |
| ·Send an SMS or MMS to 61124 or +44 7624 800 100 | ·Send an SMS or MMS to 61124 or +44 7624 800 100 |
| Or please use the form below: | Or please use the form below: |