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| Asda card machine fault leads to queues at checkouts | Asda card machine fault leads to queues at checkouts |
| (about 1 hour later) | |
| Asda has apologised after a problem with its card payments system left customers queuing across its stores. | Asda has apologised after a problem with its card payments system left customers queuing across its stores. |
| The supermarket chain is still working on the issue that caused the shutdown on Sunday, which affected its stores throughout the UK. | The supermarket chain is still working on the issue that caused the shutdown on Sunday, which affected its stores throughout the UK. |
| Shoppers have used social media to criticise the company and ask for more information as they wait at tills to pay for their goods. | Shoppers have used social media to criticise the company and ask for more information as they wait at tills to pay for their goods. |
| Asda said it was "in the process of resolving a technical issue". | |
| Stores all over the country have been affected, including Romford, east London, Harlow, Essex, and Chester, but the chain has not confirmed how many. | Stores all over the country have been affected, including Romford, east London, Harlow, Essex, and Chester, but the chain has not confirmed how many. |
| 'People were shouting' | 'People were shouting' |
| Becky White had an extra 45 minutes added to her shop in Norwich because of the broken system. | Becky White had an extra 45 minutes added to her shop in Norwich because of the broken system. |
| "The doors are shut and people were shouting outside," she told the BBC. "The car park is rammed." | "The doors are shut and people were shouting outside," she told the BBC. "The car park is rammed." |
| Josh Williams was also stuck at the tills at his local Asda in Reading, Berkshire. | Josh Williams was also stuck at the tills at his local Asda in Reading, Berkshire. |
| "We were waiting for about 50 minutes," he said. "People weren't too pleased! Now we have been told to leave because they can't fix the system." | "We were waiting for about 50 minutes," he said. "People weren't too pleased! Now we have been told to leave because they can't fix the system." |
| Others went on to social media to vent their frustration. | Others went on to social media to vent their frustration. |
| Jim Bentley tweeted: "No backup, no redundancy system. We're just stood here like cattle waiting for your systems to start working again. On Sunday." | Jim Bentley tweeted: "No backup, no redundancy system. We're just stood here like cattle waiting for your systems to start working again. On Sunday." |
| Shopper Carey Luke said there were issues with telling customers about the problems, tweeting: "I understand these things happen but no one can hear announcements so your in a queue for a till (30 deep) for baskets and then being told." | Shopper Carey Luke said there were issues with telling customers about the problems, tweeting: "I understand these things happen but no one can hear announcements so your in a queue for a till (30 deep) for baskets and then being told." |
| A spokesman for Asda said: "We are in the process of resolving a technical issue with our card payment system in stores. | |
| "We're continuing to process payments as quickly as we can but apologise to our customers for the inconvenience this has caused." |