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Asda card machine fault leads to queues at checkouts Asda card machine fault leads to queues at checkouts
(35 minutes later)
Asda has apologised after a problem with its card payments system left customers queuing across its stores. Asda has apologised after a problem with its card payments system left its customers facing long waits to pay.
The supermarket chain is still working on the issue that caused the shutdown on Sunday, which affected its stores throughout the UK. The breakdown on Sunday affected stores throughout the UK.
Shoppers have used social media to criticise the company and ask for more information as they wait at tills to pay for their goods. Shoppers used social media to criticise the firm and ask for more information as they waited at checkouts.
Asda said it was "in the process of resolving a technical issue". The company has since tweeted that the majority of its stores are now "back up and working" but advised customers to check if this applied to their local branch.
Stores all over the country have been affected, including Romford, east London, Harlow, Essex, and Chester, but the chain has not confirmed how many. All of the chain's stores were affected by the fault at some point on Sunday but the issue has been resolved at some branches more quickly than others, a spokeswoman said.
'People were shouting''People were shouting'
Becky White had an extra 45 minutes added to her shop in Norwich because of the broken system.Becky White had an extra 45 minutes added to her shop in Norwich because of the broken system.
"The doors are shut and people were shouting outside," she told the BBC. "The car park is rammed.""The doors are shut and people were shouting outside," she told the BBC. "The car park is rammed."
Josh Williams was also stuck at the tills at his local Asda in Reading, Berkshire.Josh Williams was also stuck at the tills at his local Asda in Reading, Berkshire.
"We were waiting for about 50 minutes," he said. "People weren't too pleased! Now we have been told to leave because they can't fix the system.""We were waiting for about 50 minutes," he said. "People weren't too pleased! Now we have been told to leave because they can't fix the system."
Others went on to social media to vent their frustration.Others went on to social media to vent their frustration.
Jim Bentley tweeted: "No backup, no redundancy system. We're just stood here like cattle waiting for your systems to start working again. On Sunday."Jim Bentley tweeted: "No backup, no redundancy system. We're just stood here like cattle waiting for your systems to start working again. On Sunday."
Shopper Carey Luke said there were issues with telling customers about the problems, tweeting: "I understand these things happen but no one can hear announcements so your in a queue for a till (30 deep) for baskets and then being told."Shopper Carey Luke said there were issues with telling customers about the problems, tweeting: "I understand these things happen but no one can hear announcements so your in a queue for a till (30 deep) for baskets and then being told."
A spokesman for Asda said: "We are in the process of resolving a technical issue with our card payment system in stores. A spokeswoman for Asda said: "We are in the process of resolving a technical issue with our card payment system in stores.
"We're continuing to process payments as quickly as we can but apologise to our customers for the inconvenience this has caused.""We're continuing to process payments as quickly as we can but apologise to our customers for the inconvenience this has caused."