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| Version 2 | Version 3 |
|---|---|
| Asda card machine fault leads to queues at checkouts | Asda card machine fault leads to queues at checkouts |
| (about 2 hours later) | |
| Asda has apologised after a problem with its card payments system left its customers facing long waits to pay. | Asda has apologised after a problem with its card payments system left its customers facing long waits to pay. |
| The breakdown on Sunday affected stores throughout the UK, most of which have now closed for the day. | |
| Shoppers used social media to criticise the firm and ask for more information as they waited at checkouts. | Shoppers used social media to criticise the firm and ask for more information as they waited at checkouts. |
| The company earlier tweeted that the majority of its stores were "back up and working" but advised customers to check if this applied to their branch. | |
| All of the chain's stores were affected by the fault at some point on Sunday but the issue has been resolved at some branches more quickly than others, a spokeswoman said. | All of the chain's stores were affected by the fault at some point on Sunday but the issue has been resolved at some branches more quickly than others, a spokeswoman said. |
| 'People were shouting' | 'People were shouting' |
| Becky White had an extra 45 minutes added to her shop in Norwich because of the broken system. | Becky White had an extra 45 minutes added to her shop in Norwich because of the broken system. |
| "The doors are shut and people were shouting outside," she told the BBC. "The car park is rammed." | "The doors are shut and people were shouting outside," she told the BBC. "The car park is rammed." |
| Josh Williams was also stuck at the tills at his local Asda in Reading, Berkshire. | Josh Williams was also stuck at the tills at his local Asda in Reading, Berkshire. |
| "We were waiting for about 50 minutes," he said. "People weren't too pleased! Now we have been told to leave because they can't fix the system." | "We were waiting for about 50 minutes," he said. "People weren't too pleased! Now we have been told to leave because they can't fix the system." |
| Others went on to social media to vent their frustration. | Others went on to social media to vent their frustration. |
| Jim Bentley tweeted: "No backup, no redundancy system. We're just stood here like cattle waiting for your systems to start working again. On Sunday." | Jim Bentley tweeted: "No backup, no redundancy system. We're just stood here like cattle waiting for your systems to start working again. On Sunday." |
| Shopper Carey Luke said there were issues with telling customers about the problems, tweeting: "I understand these things happen but no one can hear announcements so your in a queue for a till (30 deep) for baskets and then being told." | Shopper Carey Luke said there were issues with telling customers about the problems, tweeting: "I understand these things happen but no one can hear announcements so your in a queue for a till (30 deep) for baskets and then being told." |
| A spokeswoman for Asda said: "We are in the process of resolving a technical issue with our card payment system in stores. | A spokeswoman for Asda said: "We are in the process of resolving a technical issue with our card payment system in stores. |
| "We're continuing to process payments as quickly as we can but apologise to our customers for the inconvenience this has caused." | "We're continuing to process payments as quickly as we can but apologise to our customers for the inconvenience this has caused." |