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You can find the current article at its original source at https://www.theguardian.com/uk-news/2016/dec/25/thousands-of-homes-without-mains-water-in-west-london
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| Thousands of homes without mains water in west London | Thousands of homes without mains water in west London |
| (about 1 hour later) | |
| Thousands of households in west London are facing Christmas without water after a broken Thames Water pump shut down a mains supply in the Twickenham area. | Thousands of households in west London are facing Christmas without water after a broken Thames Water pump shut down a mains supply in the Twickenham area. |
| At least five postcode areas, including Twickenham, Hounslow and Hampton have all been hit. Thames Water apologised to those affected and said engineers were working to fix problem. | At least five postcode areas, including Twickenham, Hounslow and Hampton have all been hit. Thames Water apologised to those affected and said engineers were working to fix problem. |
| A Thames Water spokeswoman said: “We apologise to any customers whose Christmas Day has been impacted by this. We have got a team on site who are investigating and trying to bring the water back as quickly as possible.” | A Thames Water spokeswoman said: “We apologise to any customers whose Christmas Day has been impacted by this. We have got a team on site who are investigating and trying to bring the water back as quickly as possible.” |
| She said the post code areas hit were TW2 (Twickenham),TW3 (Hounslow), TW4 (Hounslow Heath and Cranford), TW12 (Hampton) and TW13 (Feltham). | She said the post code areas hit were TW2 (Twickenham),TW3 (Hounslow), TW4 (Hounslow Heath and Cranford), TW12 (Hampton) and TW13 (Feltham). |
| Twitter users claimed that other areas were also hit. | Twitter users claimed that other areas were also hit. |
| @thameswater hi no water in TW16. Is it all TW postcodes being investigated? | @thameswater hi no water in TW16. Is it all TW postcodes being investigated? |
| @thameswater Message about no supply doesn't include the part of TW15 that's affected: pic.twitter.com/jh5AwOAPnm | @thameswater Message about no supply doesn't include the part of TW15 that's affected: pic.twitter.com/jh5AwOAPnm |
| The spokeswoman added: “We think it is potentially an issue with a pump at one of our strategic waterworks. We have got boots on the ground there now and are looking to get it fixed as quickly as possible.” | The spokeswoman added: “We think it is potentially an issue with a pump at one of our strategic waterworks. We have got boots on the ground there now and are looking to get it fixed as quickly as possible.” |
| Later the company said it had managed to restart pumps at its Hampton site, meaning that supply and pressure should return to normal. | |
| #TW/W no waters - Our engineers have managed to restart pumps on site - this means that you will slowly start to regain pressure | |
| But this was too late for many in west London as they struggled to make Christmas lunch without mains water. | |
| Shops that were open quickly sold out of bottled water. | |
| @thameswater All shops in my area are now sold out of water.TW13 pic.twitter.com/345db39vXd | |
| Amy Beth Hayes, an actor who plays Kitty Edwards in the TV drama Mr Selfridge, said she was struggling to cook dinner with no water. | |
| @thameswater trying to cook Xmas dinner with no water!.been on hold for 35 mins, what is going on???!!! | |
| Others reported more serious problems. Writing on Twitter, @nataliemay88 said her father was struggling to take medication without running water after recovering from open heart surgery. | |
| @thameswater @dhruvasengupta things are not sorted in TW7!!!' My dad has had open heart surgery and no water to take medication?? | |
| Dozens of furious customers expressed their anger and frustration at Thames Wate. Many gave graphic details of facing a Christmas without water. | |
| @thameswater pls hurry and get sorted ASAP, NOT happy with husband having to have used loo and no flush! Happy Xmas! | @thameswater pls hurry and get sorted ASAP, NOT happy with husband having to have used loo and no flush! Happy Xmas! |
| Happy Christmas @thameswater! No water. Excellent timing. Doubtless we will be billed extra for the holiday works too. Thanks again! | Happy Christmas @thameswater! No water. Excellent timing. Doubtless we will be billed extra for the holiday works too. Thanks again! |
| @twickerati @thameswater Thames Water are useless they couldn't run a bath. They have sold off their commercial accounts to a contractor. | @twickerati @thameswater Thames Water are useless they couldn't run a bath. They have sold off their commercial accounts to a contractor. |
| With no water, others turned early to alcohol – at least for cooking vegetables. | With no water, others turned early to alcohol – at least for cooking vegetables. |
| @thistle5460 @TwickenhamTimes @thameswater so has Twickenham. Now wondering if you can cook spuds in red wine. | |
| @nickparsons101 @thameswater surely this is the time to crack open the 10 year old holiday ouzo for the vegetables? Lots of love xx | @nickparsons101 @thameswater surely this is the time to crack open the 10 year old holiday ouzo for the vegetables? Lots of love xx |
| @fionavsk @thameswater perfect idea - aniseed peas. What could go wrong? Love to you all xx | @fionavsk @thameswater perfect idea - aniseed peas. What could go wrong? Love to you all xx |
| @thameswater no water tw3 2lz CHAMPAGNE is going very well | @thameswater no water tw3 2lz CHAMPAGNE is going very well |
| Others thanked Thames Water’s engineers for working on Christmas Day to resolve the problem. | |
| @thameswater never been so glad to see a spluttering tap! Thank you Thames Water for sorting this on Christmas Day! |