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| KFC chicken shortage crisis keeps more than 600 restaurants closed: 'Too early to say how long it will take' | |
| (35 minutes later) | |
| More than 600 KFC restaurants in the UK are closed amid an ongoing shortage after the fast-food chain ran out of chicken - with the firm admitting it is "too early to say" how long it would take to reopen its branches. | More than 600 KFC restaurants in the UK are closed amid an ongoing shortage after the fast-food chain ran out of chicken - with the firm admitting it is "too early to say" how long it would take to reopen its branches. |
| On Tuesday, KFC listed only 300 of its 900 stores as being open. | On Tuesday, KFC listed only 300 of its 900 stores as being open. |
| Asked when customers could expect service to return to normal, a spokesperson said: "Our teams are working flat out all hours to get the rest back up and running as soon as possible – but it’s too early to say how long it will take to clear the backlog.” | |
| Signs were placed on KFC outlets around the country saying the restaurants had closed due to a shortage of the chain's key ingredient. | Signs were placed on KFC outlets around the country saying the restaurants had closed due to a shortage of the chain's key ingredient. |
| KFC first apologised for the lack of fried poultry on Saturday, blaming "teething problems" with its new delivery partner, DHL. | KFC first apologised for the lack of fried poultry on Saturday, blaming "teething problems" with its new delivery partner, DHL. |
| The branches which remained open were operating with a limited menu or shortened hours. | The branches which remained open were operating with a limited menu or shortened hours. |
| The company has set up a webpage where customers can check if their local branch is open. | The company has set up a webpage where customers can check if their local branch is open. |
| "We’ve brought a new delivery partner onboard, but they’ve had a couple of teething problems – getting fresh chicken out to 900 restaurants across the country is pretty complex," KFC said. | "We’ve brought a new delivery partner onboard, but they’ve had a couple of teething problems – getting fresh chicken out to 900 restaurants across the country is pretty complex," KFC said. |
| "We won’t compromise on quality, so no deliveries has meant some of our restaurants are closed, and others are operating a limited menu, or shortened hours. | "We won’t compromise on quality, so no deliveries has meant some of our restaurants are closed, and others are operating a limited menu, or shortened hours. |
| "We know that this might have inconvenienced some of you over the last few days, and disappointed you when you wanted your fried chicken fix - we’re really sorry about that." | "We know that this might have inconvenienced some of you over the last few days, and disappointed you when you wanted your fried chicken fix - we’re really sorry about that." |
| DHL, which recently took over the KFC contract from Bidvest Logistics, said "due to operational issues a number of deliveries in recent days have been incomplete or delayed." | DHL, which recently took over the KFC contract from Bidvest Logistics, said "due to operational issues a number of deliveries in recent days have been incomplete or delayed." |
| When DHL announced in October it had won the KFC contract alongside logistics firm QSL, it promised to "re-write the rule book and set a new benchmark for delivering fresh products to KFC in a sustainable way." | When DHL announced in October it had won the KFC contract alongside logistics firm QSL, it promised to "re-write the rule book and set a new benchmark for delivering fresh products to KFC in a sustainable way." |