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| Thomas Cook hotel guests to be removed after Egypt deaths | Thomas Cook hotel guests to be removed after Egypt deaths |
| (about 4 hours later) | |
| Thomas Cook is removing all its customers from a hotel in Egypt after the death of a British couple. | Thomas Cook is removing all its customers from a hotel in Egypt after the death of a British couple. |
| John Cooper, 69, and his wife Susan, 63, from Burnley, Lancashire, died at the hotel Steigenberger Aqua Magic, in the Red Sea resort of Hurghada. | John Cooper, 69, and his wife Susan, 63, from Burnley, Lancashire, died at the hotel Steigenberger Aqua Magic, in the Red Sea resort of Hurghada. |
| The company said the circumstances of their deaths were unclear and it had received "further reports of a raised level of illness among guests". | The company said the circumstances of their deaths were unclear and it had received "further reports of a raised level of illness among guests". |
| Its customers will be offered other accommodation or flights home. | Its customers will be offered other accommodation or flights home. |
| 'Precautionary measure' | |
| In a statement, Thomas Cook said 301 holidaymakers will have options for alternative hotels from Friday onwards and those wishing to go home will be flown back on Friday. | In a statement, Thomas Cook said 301 holidaymakers will have options for alternative hotels from Friday onwards and those wishing to go home will be flown back on Friday. |
| It added: "Safety is always our first priority, so as a precautionary measure we have taken a decision to remove all our customers from this hotel. | It added: "Safety is always our first priority, so as a precautionary measure we have taken a decision to remove all our customers from this hotel. |
| "While we understand this is upsetting for those on holiday, we believe this is the right thing to do." | "While we understand this is upsetting for those on holiday, we believe this is the right thing to do." |
| Thomas Cook said it is working closely with the hotel and is supporting the local authorities with their investigations. | Thomas Cook said it is working closely with the hotel and is supporting the local authorities with their investigations. |
| It stated that the hotel was last audited late last month and received an overall score of 96%. | It stated that the hotel was last audited late last month and received an overall score of 96%. |
| "We will be contacting those customers due to travel to the Steigenberger Aqua Magic Hotel in Hurghada in the next four weeks to offer alternative holiday options," the tour operator added. | "We will be contacting those customers due to travel to the Steigenberger Aqua Magic Hotel in Hurghada in the next four weeks to offer alternative holiday options," the tour operator added. |
| Mrs Cooper worked at the travel firm's Burnley branch, which was closed on Thursday. | Mrs Cooper worked at the travel firm's Burnley branch, which was closed on Thursday. |
| She was earlier described as "loyal and long-serving" member of staff by the company. | She was earlier described as "loyal and long-serving" member of staff by the company. |
| The listing for the hotel on the Thomas Cook website includes a line saying: "Sorry, there is currently no availability". | The listing for the hotel on the Thomas Cook website includes a line saying: "Sorry, there is currently no availability". |
| Are you a guest at the hotel Steigenberger Aqua Magic or staying elsewhere in the resort? Share your experience by emailing haveyoursay@bbc.co.uk | Are you a guest at the hotel Steigenberger Aqua Magic or staying elsewhere in the resort? Share your experience by emailing haveyoursay@bbc.co.uk |
| Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: | Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: |
| Or use the form below: | Or use the form below: |