This article is from the source 'bbc' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.

You can find the current article at its original source at https://www.bbc.co.uk/news/uk-england-45292083

The article has changed 10 times. There is an RSS feed of changes available.

Version 5 Version 6
Thomas Cook hotel guests to be removed after Egypt deaths Thomas Cook hotel guests to be removed after Egypt deaths
(about 2 hours later)
Thomas Cook is removing all its customers from a hotel in Egypt after the death of a British couple.Thomas Cook is removing all its customers from a hotel in Egypt after the death of a British couple.
John Cooper, 69, and his wife Susan, 63, from Burnley, Lancashire, died at the Steigenberger Aqua Magic in the Red Sea resort of Hurghada.John Cooper, 69, and his wife Susan, 63, from Burnley, Lancashire, died at the Steigenberger Aqua Magic in the Red Sea resort of Hurghada.
The company said the circumstances of their deaths were unclear and it had received "further reports of a raised level of illness among guests". Mr Cooper is understood to have suffered a heart attack on Tuesday. The cause of his wife's death is unclear.
Its customers will be offered other accommodation or flights home. Thomas Cook said had it received "further reports of a raised level of illness among guests".
'Precautionary measure'
In a statement, Thomas Cook said 301 holidaymakers will have options for alternative hotels from Friday onwards and those wishing to go home will be flown back on Friday.In a statement, Thomas Cook said 301 holidaymakers will have options for alternative hotels from Friday onwards and those wishing to go home will be flown back on Friday.
It added: "Safety is always our first priority, so as a precautionary measure we have taken a decision to remove all our customers from this hotel.It added: "Safety is always our first priority, so as a precautionary measure we have taken a decision to remove all our customers from this hotel.
"While we understand this is upsetting for those on holiday, we believe this is the right thing to do.""While we understand this is upsetting for those on holiday, we believe this is the right thing to do."
'Tired and exhausted'
Other guests have told the BBC about their experiences with illness during stays at the Steigenberger Aqua Magic.
Janine Traviss, from Oldham, and her partner fell ill with a stomach bug during a holiday which ended earlier this month.
"I subsequently have been ill for several weeks now since returning and had to visit the doctors on two occasions with two full weeks of antibiotics.
"I am still recovering and still feel very tired and exhausted most days."
Thomas Cook said it is working closely with the hotel and is supporting the local authorities with their investigations.Thomas Cook said it is working closely with the hotel and is supporting the local authorities with their investigations.
It stated that the hotel was last audited late last month and received an overall score of 96%.It stated that the hotel was last audited late last month and received an overall score of 96%.
"We will be contacting those customers due to travel to the Steigenberger Aqua Magic Hotel in Hurghada in the next four weeks to offer alternative holiday options," the tour operator added."We will be contacting those customers due to travel to the Steigenberger Aqua Magic Hotel in Hurghada in the next four weeks to offer alternative holiday options," the tour operator added.
Mrs Cooper worked at the travel firm's Burnley branch, which was closed on Thursday.Mrs Cooper worked at the travel firm's Burnley branch, which was closed on Thursday.
She was earlier described as "loyal and long-serving" member of staff by the company.She was earlier described as "loyal and long-serving" member of staff by the company.
The listing for the hotel on the Thomas Cook website includes a line saying: "Sorry, there is currently no availability."The listing for the hotel on the Thomas Cook website includes a line saying: "Sorry, there is currently no availability."
Are you a guest at the hotel Steigenberger Aqua Magic or staying elsewhere in the resort? Share your experience by emailing haveyoursay@bbc.co.ukAre you a guest at the hotel Steigenberger Aqua Magic or staying elsewhere in the resort? Share your experience by emailing haveyoursay@bbc.co.uk
Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways:Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways:
Or use the form below:Or use the form below: