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You can find the current article at its original source at https://www.theguardian.com/business/2018/oct/01/passengers-stranded-as-discount-airline-primera-air-collapses
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| Version 0 | Version 1 |
|---|---|
| Passengers stranded as discount airline Primera Air collapses | Passengers stranded as discount airline Primera Air collapses |
| (about 2 hours later) | |
| Would-be passengers have been warned not to turn up for Primera Air flights after the discount airline ceased operations ahead of filing for bankruptcy. | Would-be passengers have been warned not to turn up for Primera Air flights after the discount airline ceased operations ahead of filing for bankruptcy. |
| Stansted said on Monday that travellers due to fly with the airline should not travel to the airport, from which Primera operated flights to Spain and the US. Birmingham Airport referred customers to the Civil Aviation Authority advice, which urged those expecting return flights to the UK with the operator to make fresh arrangements home. | Stansted said on Monday that travellers due to fly with the airline should not travel to the airport, from which Primera operated flights to Spain and the US. Birmingham Airport referred customers to the Civil Aviation Authority advice, which urged those expecting return flights to the UK with the operator to make fresh arrangements home. |
| If you have been affected by the airline's collapse in any way – whether you are a customer with cancelled flights or work for Primera Air – we would like to hear from you. | |
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| The Foreign Office said its consulate in Malaga had already been contacted for advice . | |
| Stansted Airport said in a statement: “Passengers due to travel with Primera Air are advised not to travel to the airport and instead contact the airline directly.” | Stansted Airport said in a statement: “Passengers due to travel with Primera Air are advised not to travel to the airport and instead contact the airline directly.” |
| The Danish airline said it was a “sad day” for staff and passengers but it had “no other choice than filing for bankruptcy”. Its final flight was from Malaga to Copenhagen. | The Danish airline said it was a “sad day” for staff and passengers but it had “no other choice than filing for bankruptcy”. Its final flight was from Malaga to Copenhagen. |
| Primera served Stansted with flights to Washington, Newark, Boston and Toronto. It also had a base at Birmingham airport serving the US, but this was due to be switched to Manchester at the end of October. It also served other destinations across Europe and the US east coast, and had a fleet of nine aircraft. | |
| What should you do if your flight is cancelled? | What should you do if your flight is cancelled? |
| It depends on how you purchased the flight. If you booked through a travel agent, then you may be covered by Atol protection. If you purchased the flight directly then normally this will not be covered by the Atol scheme. | It depends on how you purchased the flight. If you booked through a travel agent, then you may be covered by Atol protection. If you purchased the flight directly then normally this will not be covered by the Atol scheme. |
| Can I claim a refund through my credit card company? | |
| You may be able to claim the cost of the flight back through the Consumer Credit Act. To be eligible for this, the flight has to have cost more than £100 and been paid for with a credit card. | You may be able to claim the cost of the flight back through the Consumer Credit Act. To be eligible for this, the flight has to have cost more than £100 and been paid for with a credit card. |
| What happens if I am stranded abroad? | What happens if I am stranded abroad? |
| If you have Atol protection, then you must be found an alternative flight home and need to contact your travel agent. If not, then you will need to book flights and pay for them out of your own pocket. | If you have Atol protection, then you must be found an alternative flight home and need to contact your travel agent. If not, then you will need to book flights and pay for them out of your own pocket. |
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