This article is from the source 'guardian' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.
You can find the current article at its original source at https://www.theguardian.com/business/2018/oct/01/passengers-stranded-as-discount-airline-primera-air-collapses
The article has changed 9 times. There is an RSS feed of changes available.
| Version 2 | Version 3 |
|---|---|
| Primera Air collapse: CAA will not rescue stranded passengers | Primera Air collapse: CAA will not rescue stranded passengers |
| (about 1 hour later) | |
| Britain’s airline authority will not intervene to bring UK passengers home following the collapse of the Danish airline Primera Air, which has left thousands stranded abroad and holiday plans ruined. | Britain’s airline authority will not intervene to bring UK passengers home following the collapse of the Danish airline Primera Air, which has left thousands stranded abroad and holiday plans ruined. |
| The Civil Aviation Authority said it was not obliged to mount a rescue operation because the budget airline was not covered by its Atol protection scheme. | The Civil Aviation Authority said it was not obliged to mount a rescue operation because the budget airline was not covered by its Atol protection scheme. |
| The regulator said passengers who had already flown would have to make their own own arrangements to return home and should contact their travel insurer or travel agent for assistance. | The regulator said passengers who had already flown would have to make their own own arrangements to return home and should contact their travel insurer or travel agent for assistance. |
| It advised those yet to travel and wishing to obtain a refund for unused tickets to contact the company directly. “Passengers who booked directly with the company via either a credit, charge or debit card may alternatively be able to make a claim against their card provider,” it added. | It advised those yet to travel and wishing to obtain a refund for unused tickets to contact the company directly. “Passengers who booked directly with the company via either a credit, charge or debit card may alternatively be able to make a claim against their card provider,” it added. |
| A spokesman said the CAA was trying to ascertain the number of UK passengers affected. | A spokesman said the CAA was trying to ascertain the number of UK passengers affected. |
| When the British airline Monarch went bust a year ago, about 110,000 customers were brought home by the Civil Aviation Authority on specially chartered planes, in the biggest ever peacetime repatriation. | When the British airline Monarch went bust a year ago, about 110,000 customers were brought home by the Civil Aviation Authority on specially chartered planes, in the biggest ever peacetime repatriation. |
| If you have been affected by the airline's collapse in any way – whether you are a customer with cancelled flights or work for Primera Air – we would like to hear from you. | |
| You can get in touch by filling in this encrypted form or contact the via WhatsApp by adding the contact +44(0)7867825056 | |
| Your responses will only be seen by the Guardian and we’ll be in touch if we are considering your response as part of our reporting. You can read terms of service here. | |
| Primera said on Tuesday it was “sad” to announce that after 14 years in operation it had ceased flying after “several unforeseen misfortunate events” severely affected its financial position. | Primera said on Tuesday it was “sad” to announce that after 14 years in operation it had ceased flying after “several unforeseen misfortunate events” severely affected its financial position. |
| “On behalf of Primera Air team, we would like to thank you for your loyalty. On this sad day we are saying goodbye to all of you,” the airline said in a statement on its website. | “On behalf of Primera Air team, we would like to thank you for your loyalty. On this sad day we are saying goodbye to all of you,” the airline said in a statement on its website. |
| Dear Passengers, Airline Primera Air and IATA codes PF and 6F have been suspended as of today, please find more information here: https://t.co/DgKuVIZB5S | Dear Passengers, Airline Primera Air and IATA codes PF and 6F have been suspended as of today, please find more information here: https://t.co/DgKuVIZB5S |
| In the UK, the airline operated flights from London Stansted and Birmingham to destinations including New York, Boston, Washington DC, Toronto and Malaga. Flights from Manchester to Malaga were due to start later this month. | In the UK, the airline operated flights from London Stansted and Birmingham to destinations including New York, Boston, Washington DC, Toronto and Malaga. Flights from Manchester to Malaga were due to start later this month. |
| Flights due to leave Stansted for the US on Monday night were grounded, and passengers due to fly on Tuesday have been told not to go to the airport. | Flights due to leave Stansted for the US on Monday night were grounded, and passengers due to fly on Tuesday have been told not to go to the airport. |
| The airline, which had a fleet of 15 planes, specialised mainly in taking Scandinavian holidaymakers to destinations including Italy, Spain, Greece, Turkey and Egypt. | The airline, which had a fleet of 15 planes, specialised mainly in taking Scandinavian holidaymakers to destinations including Italy, Spain, Greece, Turkey and Egypt. |
| Cabin crew were apparently among those left stranded. | Cabin crew were apparently among those left stranded. |
| @British_Airways I am Cabin Crew for Primera Air and they’ve left us stranded in Toronto. If I go to the desk with my ID will anybody be able to help? I just wanna go home! 😭 | @British_Airways I am Cabin Crew for Primera Air and they’ve left us stranded in Toronto. If I go to the desk with my ID will anybody be able to help? I just wanna go home! 😭 |
| Stansted airport said in a statement: “Passengers due to travel with Primera Air are advised not to travel to the airport and instead contact the airline direct for the latest information regarding their flight.” | Stansted airport said in a statement: “Passengers due to travel with Primera Air are advised not to travel to the airport and instead contact the airline direct for the latest information regarding their flight.” |
| It advised customers to visit the airline’s website for updates in the next few days. “Tour operator passengers are kindly suggested to address their tour operators and agents for further information and actions,” it said. | It advised customers to visit the airline’s website for updates in the next few days. “Tour operator passengers are kindly suggested to address their tour operators and agents for further information and actions,” it said. |
| Tara Noe and her husband Remy, from Canada, had booked fly to Toronto with Primera next week for a two-week trip to see family and to take part in her first marathon in the city. | Tara Noe and her husband Remy, from Canada, had booked fly to Toronto with Primera next week for a two-week trip to see family and to take part in her first marathon in the city. |
| The 42-year-old, who lives in Kent, said she was in “shock” over the announcement, and that the service had been “horrendous”. | The 42-year-old, who lives in Kent, said she was in “shock” over the announcement, and that the service had been “horrendous”. |
| “You can’t contact them, they have shut down the phone lines and the website is inaccessible. Everything is shut down, you can’t get anywhere,” she told Press Association. | “You can’t contact them, they have shut down the phone lines and the website is inaccessible. Everything is shut down, you can’t get anywhere,” she told Press Association. |
| Airline industry | Airline industry |
| Air transport | Air transport |
| Europe | Europe |
| news | news |
| Share on Facebook | Share on Facebook |
| Share on Twitter | Share on Twitter |
| Share via Email | Share via Email |
| Share on LinkedIn | Share on LinkedIn |
| Share on Pinterest | Share on Pinterest |
| Share on Google+ | Share on Google+ |
| Share on WhatsApp | Share on WhatsApp |
| Share on Messenger | Share on Messenger |
| Reuse this content | Reuse this content |