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| British Airways strike causes five days of flight cancellations | British Airways strike causes five days of flight cancellations |
| (32 minutes later) | |
| The British Airways strike next month is to cause at least five consecutive days of flight cancellations. | The British Airways strike next month is to cause at least five consecutive days of flight cancellations. |
| BA pilots announced three days of strikes - taking place on 9, 10 and 27 September - in a dispute over pay. | BA pilots announced three days of strikes - taking place on 9, 10 and 27 September - in a dispute over pay. |
| Despite the first strikes being on 9 and 10 September, some customers flying between the 8th and 12th have been told their flight has been cancelled - and to rebook or get a refund. | Despite the first strikes being on 9 and 10 September, some customers flying between the 8th and 12th have been told their flight has been cancelled - and to rebook or get a refund. |
| However, many people have said they have been unable to get through to BA. | However, many people have said they have been unable to get through to BA. |
| BA said in a statement: "We are doing absolutely everything we can to prevent this unfair action from taking place and ruining our customers' travel plans. | BA said in a statement: "We are doing absolutely everything we can to prevent this unfair action from taking place and ruining our customers' travel plans. |
| "Airlines have a very complex operation and during times of widespread disruption, there can be knock-on effects onto flights on other days." | "Airlines have a very complex operation and during times of widespread disruption, there can be knock-on effects onto flights on other days." |
| Customers have reported receiving emails late on Friday night and in the early hours of Saturday morning informing them their flight had been cancelled. | Customers have reported receiving emails late on Friday night and in the early hours of Saturday morning informing them their flight had been cancelled. |
| Many have taken to social media to complain that they have been unable to rebook via the website or get through on BA's phone lines. | |
| Honeymoon 'ruined' | Honeymoon 'ruined' |
| Abby Deem, 32, from Cambridge said her honeymoon plans had been "ruined" after her business class flight to Mauritius on 9 September was cancelled. | Abby Deem, 32, from Cambridge said her honeymoon plans had been "ruined" after her business class flight to Mauritius on 9 September was cancelled. |
| "We've been looking forward to this flight for a year," she said. | "We've been looking forward to this flight for a year," she said. |
| "Neither of us have ever had the luxury to travel business class, and after the wedding it seemed the perfect way to start our honeymoon." | "Neither of us have ever had the luxury to travel business class, and after the wedding it seemed the perfect way to start our honeymoon." |
| She said she felt sick when her fiance Jonathan got a text to say the flight had been cancelled. | She said she felt sick when her fiance Jonathan got a text to say the flight had been cancelled. |
| They have now booked economy flights with Emirates and they estimate it will cost them an extra £500. | They have now booked economy flights with Emirates and they estimate it will cost them an extra £500. |
| Another customer, Anna Redding, was due to fly to Nairobi with her partner for their honeymoon on 11 September and return on 27 September - when the final strike is scheduled to take place. | |
| They received an email saying their outward flight had been cancelled, and their return flight had been delayed. | |
| She said they had also saved up to upgrade to first class flights as it was a "once in a lifetime" holiday. | |
| They have been unable to get through to BA on the phone and she said the advice is unclear, adding: "Do we try to get another flight with someone else but lose the first class or do we wait just in case but risk not getting any other flights?" | |
| BA says it carries 145,000 customers every day, with a fleet of more than 280 aircraft. | BA says it carries 145,000 customers every day, with a fleet of more than 280 aircraft. |
| The British Airline Pilots Association (Balpa) said on Friday the strikes were a "last resort" born out of "enormous frustration" with airline management. | The British Airline Pilots Association (Balpa) said on Friday the strikes were a "last resort" born out of "enormous frustration" with airline management. |
| Pilots have rejected a pay increase worth 11.5% over three years, which the airline put forward in July. | Pilots have rejected a pay increase worth 11.5% over three years, which the airline put forward in July. |
| What can I claim if my flight has been affected by the strikes? | What can I claim if my flight has been affected by the strikes? |
| If your flight has been cancelled because airline staff are striking, the the Civil Aviation Authority said, then this would be considered within the airline's control, and therefore you have a legal right to either: | If your flight has been cancelled because airline staff are striking, the the Civil Aviation Authority said, then this would be considered within the airline's control, and therefore you have a legal right to either: |
| In some cases, passengers may be entitled to additional cash compensation for the inconvenience - but only if you receive notice that your flight is affected less than 14 days before departure. | In some cases, passengers may be entitled to additional cash compensation for the inconvenience - but only if you receive notice that your flight is affected less than 14 days before departure. |
| Have your BA flights been cancelled? Share your experiences by emailing haveyoursay@bbc.co.uk. | Have your BA flights been cancelled? Share your experiences by emailing haveyoursay@bbc.co.uk. |
| Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: | Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: |
| Or use the form below: | Or use the form below: |