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Virgin Media goes offline for thousands Virgin Media goes offline for thousands
(about 11 hours later)
Virgin Media, one of the UK's largest broadband providers, has gone offline for thousands of users, at peak time. Virgin Media, one of the UK's largest broadband providers, has gone offline for thousands of users.
The outage began just after 17:00 on Monday, coinciding with the government daily coronavirus press briefing. Intermittent outages began just after 17:00 BST on Monday, coinciding with the government daily coronavirus press briefing.
The Downdetector service recorded more than 30,000 reports. Many said their service had come back online shortly after the outage but others reported ongoing problems nearly an hour later. The Downdetector service recorded more than 30,000 reports - some said service resumed quickly but others reported ongoing issues hours later.
Virgin said the problem had been fixed, despite ongoing complaints on Twitter. Virgin said the problem was fixed as of Tuesday morning.
In a statement that followed, a company spokesman said: "We're currently investigating an intermittent broadband issue that lasted for a very short period of time earlier this evening. A Virgin Media spokesman told the BBC on Tuesday the issue "saw broadband drop for a minute or so every hour or two and then restore".
"While services are currently back up and running, our teams are looking into the problem and will work flat out to fix it. We apologise for any inconvenience caused." "We identified the problem and it's now fixed as of earlier this morning. This wasn't a constant loss of service, it was intermittent," he added.
However, some users have reported brief outages continuing into the night, causing problems for services - such as customer service chats and online video games -which require a persistent connection. Some users had reported brief outages continuing into the early hours, causing problems for services - such as customer service chats and online video games - which require a persistent connection.
The company's website had estimated problems would not be fixed until Tuesday morning for some UK postcodes.