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Glass in supermarket cafe's food | Glass in supermarket cafe's food |
(3 days later) | |
Supermarket giant Morrisons has been fined £10,000 after a customer found a shard of glass in his food at an in-store cafe. | Supermarket giant Morrisons has been fined £10,000 after a customer found a shard of glass in his food at an in-store cafe. |
Brian Caddick was eating chips and baked beans at the store in Newtown, Powys, when he spotted a "test tube like" sliver. | Brian Caddick was eating chips and baked beans at the store in Newtown, Powys, when he spotted a "test tube like" sliver. |
A broken heating lamp was found to be the source of the problem. | A broken heating lamp was found to be the source of the problem. |
Morrisons admitted the food safety breach during a hearing at Welshpool Magistrates' Court. | Morrisons admitted the food safety breach during a hearing at Welshpool Magistrates' Court. |
Nigel Vaughan for Powys council told magistrates that Mr Caddick was having a meal with his wife in the store's cafe when he noticed glass in his baked beans. | Nigel Vaughan for Powys council told magistrates that Mr Caddick was having a meal with his wife in the store's cafe when he noticed glass in his baked beans. |
There were no injuries but it is something Morrisons feels hugely embarrassed about John Hall, Morrisons | There were no injuries but it is something Morrisons feels hugely embarrassed about John Hall, Morrisons |
He reported the incident to the deputy manager and manager, and they blamed one of their suppliers. | He reported the incident to the deputy manager and manager, and they blamed one of their suppliers. |
Mr Caddick later phoned the store and was told that a letter had been sent to head office, but he was not satisfied with the explanation and contacted environmental health. | Mr Caddick later phoned the store and was told that a letter had been sent to head office, but he was not satisfied with the explanation and contacted environmental health. |
An environmental health officer visited the store and checked the cafe's heated food cabinets and immediately noticed a broken lamp, said Mr Vaughan. | An environmental health officer visited the store and checked the cafe's heated food cabinets and immediately noticed a broken lamp, said Mr Vaughan. |
The glass from the broken lamp was similar to that found in Mr Caddick's food, he added. | The glass from the broken lamp was similar to that found in Mr Caddick's food, he added. |
John Hall for Morrisons told magistrates: "There were no injuries but it is something Morrisons feels hugely embarrassed about. | John Hall for Morrisons told magistrates: "There were no injuries but it is something Morrisons feels hugely embarrassed about. |
"Experiences in Newtown have impacted the company nationwide. Hopefully the experience will not be repeated elsewhere. | "Experiences in Newtown have impacted the company nationwide. Hopefully the experience will not be repeated elsewhere. |
"Morrisons have asked me to apologise for this." | "Morrisons have asked me to apologise for this." |
Mr Hall said heated lamps were now regularly inspected and turned off when not in use. | Mr Hall said heated lamps were now regularly inspected and turned off when not in use. |
He said staff had also been retrained. | He said staff had also been retrained. |
The company was fined £10,000 for failing to comply with direction to prevent human consumption of contaminated food in a case brought by Powys council. | The company was fined £10,000 for failing to comply with direction to prevent human consumption of contaminated food in a case brought by Powys council. |
An order to pay £665 costs and a victim surcharge of £15 was also imposed by magistrates. |