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Glass in supermarket cafe's food Glass in supermarket cafe's food
(3 days later)
Supermarket giant Morrisons has been fined £10,000 after a customer found a shard of glass in his food at an in-store cafe.Supermarket giant Morrisons has been fined £10,000 after a customer found a shard of glass in his food at an in-store cafe.
Brian Caddick was eating chips and baked beans at the store in Newtown, Powys, when he spotted a "test tube like" sliver.Brian Caddick was eating chips and baked beans at the store in Newtown, Powys, when he spotted a "test tube like" sliver.
A broken heating lamp was found to be the source of the problem.A broken heating lamp was found to be the source of the problem.
Morrisons admitted the food safety breach during a hearing at Welshpool Magistrates' Court.Morrisons admitted the food safety breach during a hearing at Welshpool Magistrates' Court.
Nigel Vaughan for Powys council told magistrates that Mr Caddick was having a meal with his wife in the store's cafe when he noticed glass in his baked beans.Nigel Vaughan for Powys council told magistrates that Mr Caddick was having a meal with his wife in the store's cafe when he noticed glass in his baked beans.
There were no injuries but it is something Morrisons feels hugely embarrassed about John Hall, MorrisonsThere were no injuries but it is something Morrisons feels hugely embarrassed about John Hall, Morrisons
He reported the incident to the deputy manager and manager, and they blamed one of their suppliers.He reported the incident to the deputy manager and manager, and they blamed one of their suppliers.
Mr Caddick later phoned the store and was told that a letter had been sent to head office, but he was not satisfied with the explanation and contacted environmental health.Mr Caddick later phoned the store and was told that a letter had been sent to head office, but he was not satisfied with the explanation and contacted environmental health.
An environmental health officer visited the store and checked the cafe's heated food cabinets and immediately noticed a broken lamp, said Mr Vaughan.An environmental health officer visited the store and checked the cafe's heated food cabinets and immediately noticed a broken lamp, said Mr Vaughan.
The glass from the broken lamp was similar to that found in Mr Caddick's food, he added.The glass from the broken lamp was similar to that found in Mr Caddick's food, he added.
John Hall for Morrisons told magistrates: "There were no injuries but it is something Morrisons feels hugely embarrassed about.John Hall for Morrisons told magistrates: "There were no injuries but it is something Morrisons feels hugely embarrassed about.
"Experiences in Newtown have impacted the company nationwide. Hopefully the experience will not be repeated elsewhere."Experiences in Newtown have impacted the company nationwide. Hopefully the experience will not be repeated elsewhere.
"Morrisons have asked me to apologise for this.""Morrisons have asked me to apologise for this."
Mr Hall said heated lamps were now regularly inspected and turned off when not in use.Mr Hall said heated lamps were now regularly inspected and turned off when not in use.
He said staff had also been retrained.He said staff had also been retrained.
The company was fined £10,000 for failing to comply with direction to prevent human consumption of contaminated food in a case brought by Powys council.The company was fined £10,000 for failing to comply with direction to prevent human consumption of contaminated food in a case brought by Powys council.
An order to pay £665 court costs and a victim surcharge of £15 was also imposed by magistrates. An order to pay £665 costs and a victim surcharge of £15 was also imposed by magistrates.