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You can find the current article at its original source at http://www.theguardian.com/money/2015/aug/28/many-hsbc-customers-facing-payday-without-pay
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HSBC customers facing bank holiday payday without pay after IT glitch | |
(35 minutes later) | |
HSBC customers have been left without their salary and other payments as it emerged that the bank is suffering an as yet unknown IT problem. | HSBC customers have been left without their salary and other payments as it emerged that the bank is suffering an as yet unknown IT problem. |
The bank issued a statement on Friday following complaints from customers on Twitter and through its helplines that they could not access funds. | The bank issued a statement on Friday following complaints from customers on Twitter and through its helplines that they could not access funds. |
The bank said: “We are aware that some customers have not received expected credits today. We apologise for any inconvenience caused and are working hard to resolve the issue as quickly as possible.” | The bank said: “We are aware that some customers have not received expected credits today. We apologise for any inconvenience caused and are working hard to resolve the issue as quickly as possible.” |
HSBC customers writing on Twitter were mostly concerned about not getting paid their salary. | HSBC customers writing on Twitter were mostly concerned about not getting paid their salary. |
Alan Charlesworth, who is the managing director of an insurance and legal recruiter, tweeted that none of his staff had been paid on Friday morning. “HSBC when will this be sorted?” he tweeted. | Alan Charlesworth, who is the managing director of an insurance and legal recruiter, tweeted that none of his staff had been paid on Friday morning. “HSBC when will this be sorted?” he tweeted. |
Customers such as Lydia Smith claim the bank’s problems had caused them to become overdrawn. | Customers such as Lydia Smith claim the bank’s problems had caused them to become overdrawn. |
The problem appeared to surface early on Friday morning, although as recently as 8.30am the bank was tweeting people to say it was not aware of the problem. | The problem appeared to surface early on Friday morning, although as recently as 8.30am the bank was tweeting people to say it was not aware of the problem. |
Later in the morning, the bank admitted it had a problem with BACS payments. Direct debits and deposits are made using BACS, the system that is responsible for the electronic processing of financial transactions within the UK. | Later in the morning, the bank admitted it had a problem with BACS payments. Direct debits and deposits are made using BACS, the system that is responsible for the electronic processing of financial transactions within the UK. |
HSBC said it did not have any more information, including how many people have been affected, until it had fully investigated the problem. | HSBC said it did not have any more information, including how many people have been affected, until it had fully investigated the problem. |
Have you been affected by the glitch? Get in touch via the form below: |