This article is from the source 'independent' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.

You can find the current article at its original source at http://www.independent.co.uk/news/business/news/hsbc-customers-hit-with-payday-delays-ahead-of-the-bank-holiday-10476574.html

The article has changed 3 times. There is an RSS feed of changes available.

Version 1 Version 2
HSBC customers hit with payday delays ahead of the bank holiday HSBC customers hit with payday delays ahead of the bank holiday
(4 months later)
Thousands of people have not been paid ahead of the bank holiday because of problems with HSBC accounts.Thousands of people have not been paid ahead of the bank holiday because of problems with HSBC accounts.
An IT glitch that affects HSBC business customers is said to be to blame for delays to thousands of salary payments, that could leave some without funds before the long weekend.An IT glitch that affects HSBC business customers is said to be to blame for delays to thousands of salary payments, that could leave some without funds before the long weekend.
Employers used Twitter to ask HSBC why their staff had not been paid.Employers used Twitter to ask HSBC why their staff had not been paid.
@HSBC_UK_Help #HSBC I trust you are going to re-imburse my employees that will incur late payment fees due to you BACS payments failure?
@HSBC_UK_Help @adamstewart1980 payment systems have failed. We have 130 people with no salary payments and no idea when it will be fixed.
It is not yet clear if other banks are affected, but the issue is believed to be with HSBC.It is not yet clear if other banks are affected, but the issue is believed to be with HSBC.
Hey HSBC, is it ok if we levy some charges on you for late payment? #wheresoursalariesgone
There has been an issue affecting BACS payments by some HSBC customers today. ^1/2
We apologise for any inconvenience caused and are working hard to resolve the issue as quickly as possible. ^2/2
In June, RBS customers were hit with glitches that affected 600,000 payments.In June, RBS customers were hit with glitches that affected 600,000 payments.
An HSBC spokesperson said: "HSBC apologises for the significant inconvenience caused to customers by today’s payments problems.An HSBC spokesperson said: "HSBC apologises for the significant inconvenience caused to customers by today’s payments problems.
"We are now processing the payments so that they reach the beneficiary accounts as quickly as possible. The majority of payments will be completed over the course of the afternoon and early evening, with any remaining payments completed overnight."We are now processing the payments so that they reach the beneficiary accounts as quickly as possible. The majority of payments will be completed over the course of the afternoon and early evening, with any remaining payments completed overnight.
"We are committed to ensuring that no one loses out as a result of today’s unacceptable problems. We will work with our customers and the other banks including providing compensation where appropriate."We are committed to ensuring that no one loses out as a result of today’s unacceptable problems. We will work with our customers and the other banks including providing compensation where appropriate.
"Customers who do not receive the delayed payment by Saturday morning should speak with their bank in the first instance. They should also contact their bank if they have suffered any costs as a result of today’s problems.""Customers who do not receive the delayed payment by Saturday morning should speak with their bank in the first instance. They should also contact their bank if they have suffered any costs as a result of today’s problems."