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NatWest Bank hit by new IT glitch NatWest Bank solves IT problem
(about 2 hours later)
NatWest Bank is experiencing problems with its online banking system. NatWest Bank says it has fixed problems with its online banking system.
Tweets directed at their twitter help account indicated that users were experiencing problems accessing both the web and app services. Customers had been using social media on Monday morning to complain about problems accessing both the bank's web and app services.
A message on the NatWest online banking page stated: "We're sorry but the service is temporarily unavailable. Please try again later." NatWest said the issues around the lack of services had been resolved after one hour, and apologised "for any inconvenience caused".
The problem comes three days after NatWest and HSBC experienced issues with their payments system. The problem came three days after NatWest and HSBC experienced issues with their payments system.
NatWest said at the time that Friday's problems "did not originate" with itself.NatWest said at the time that Friday's problems "did not originate" with itself.
Last month, NatWest said it was the target of a series of deliberate cyber attacks that meant customers could not access the bank's online systems.Last month, NatWest said it was the target of a series of deliberate cyber attacks that meant customers could not access the bank's online systems.