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Thousands of Lloyds customers have personal data stolen Thousands of Lloyds customers have personal data stolen
(about 1 hour later)
Thousands of customers of Lloyds Bank have had their personal details stolen, following the theft of a data storage device, the bank has confirmed.Thousands of customers of Lloyds Bank have had their personal details stolen, following the theft of a data storage device, the bank has confirmed.
Police from the Organised Crime Unit are investigating the incident, which happened on 30 July.Police from the Organised Crime Unit are investigating the incident, which happened on 30 July.
The customers affected have a Premier Account with Lloyds, which comes with emergency home insurance.The customers affected have a Premier Account with Lloyds, which comes with emergency home insurance.
The stolen device contained details of their names, addresses, account numbers and sort codes.The stolen device contained details of their names, addresses, account numbers and sort codes.
It is described as being the same size as an old-style video recorder, so was perfectly portable.
It was taken from a data room belonging to Royal Sun Alliance (RSA) insurance, which provided the home cover.It was taken from a data room belonging to Royal Sun Alliance (RSA) insurance, which provided the home cover.
The security breach affects customers who had the insurance attached to their accounts between 2006 and 2012.The security breach affects customers who had the insurance attached to their accounts between 2006 and 2012.
"We recognise this should never have happened and apologise to all customers who have been impacted," said a spokesperson for RSA."We recognise this should never have happened and apologise to all customers who have been impacted," said a spokesperson for RSA.
'Small number''Small number'
However RSA said there was no evidence that it was stolen by fraudsters, and so far it is thought that no one has had their account compromised.However RSA said there was no evidence that it was stolen by fraudsters, and so far it is thought that no one has had their account compromised.
Nevertheless customers are being advised to take out identity protection, as an extra layer of security.Nevertheless customers are being advised to take out identity protection, as an extra layer of security.
RSA said it would fully refund the £20 fee for two years cover.RSA said it would fully refund the £20 fee for two years cover.
Lloyds said RSA was the insurance cover provider for "a small number" of Premier Account holders, and said it had contacted all the customers affected.Lloyds said RSA was the insurance cover provider for "a small number" of Premier Account holders, and said it had contacted all the customers affected.
Anyone concerned can call a freephone number 0800 316 8090.Anyone concerned can call a freephone number 0800 316 8090.
Further advice is available on the RSA website.Further advice is available on the RSA website.