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Fred DeLuca, founder of Subway, on his seven business lessons | Fred DeLuca, founder of Subway, on his seven business lessons |
(35 minutes later) | |
Fred DeLuca has died at the age of 67 after a two-year battle with leukaemia. | |
DeLuca started Subway at the age of 17 using $1000 borrowed from a family friend and grew it into one of the most successful franchise restaurants in the world. Today, it has more branches than its nearest rival, McDonald’s. | DeLuca started Subway at the age of 17 using $1000 borrowed from a family friend and grew it into one of the most successful franchise restaurants in the world. Today, it has more branches than its nearest rival, McDonald’s. |
During his life, DeLuca did his best to pass on what he had learned about franchising a business. In 2013, the year he was diagnosed with leukaemia, he told inc.com magazine his tips for a successful business. | |
"We set up a program for select franchisees in which we paid them for getting new stores open and for supporting other franchisees in their region," DeLuca said. | "We set up a program for select franchisees in which we paid them for getting new stores open and for supporting other franchisees in their region," DeLuca said. |
Then, once they are experts, pay them to be ‘development managers’ and train other franchises in the area. "There was no way a company like ours could have added so many people and so many locations simultaneously without those development agents," DeLuca said. | Then, once they are experts, pay them to be ‘development managers’ and train other franchises in the area. "There was no way a company like ours could have added so many people and so many locations simultaneously without those development agents," DeLuca said. |
Compared with other restaurants, Subway had a low franchise fee and a low upfront investment. The stores were simple and inexpensive to build. When DeLuca couldn’t get people to start franchises for a flat $5000 fee, he cut it to $1000. | Compared with other restaurants, Subway had a low franchise fee and a low upfront investment. The stores were simple and inexpensive to build. When DeLuca couldn’t get people to start franchises for a flat $5000 fee, he cut it to $1000. |
When Subway started getting accused of cannibalisation, it set up a site review system for franchisees opposing new stores got the chance to speak up. "Getting through a controversy like that is not as magical or mysterious as you might think," DeLuca said. | When Subway started getting accused of cannibalisation, it set up a site review system for franchisees opposing new stores got the chance to speak up. "Getting through a controversy like that is not as magical or mysterious as you might think," DeLuca said. |
DeLuca did not make any announcements or any celebrations when Subway passed McDonald’s US and global store counts. "A lot of stuff happens daily when you're running a company like Subway. If you get too happy about some things or too unhappy about others, you get worn out. It's best if you can pace yourself a little bit more,” he said. | DeLuca did not make any announcements or any celebrations when Subway passed McDonald’s US and global store counts. "A lot of stuff happens daily when you're running a company like Subway. If you get too happy about some things or too unhappy about others, you get worn out. It's best if you can pace yourself a little bit more,” he said. |
But not the goals people expect. When DeLuca was diagnosed with leukaemia, he was not working on increasing store count, but increasing store profitability by $1000 a week. "That probably doesn't sound like a terribly exciting goal. But we know that if we can boost profitability, we'll have an easy time building out our store network, because our franchisees will be getting a better return on their investment," he said. |
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