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| Version 0 | Version 1 |
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| Right to 30-day refund becomes law | |
| (about 1 hour later) | |
| New consumer protection measures - including longer refund rights - have come into force under the Consumer Rights Act. | |
| For the first time anyone who buys faulty goods will be entitled to a full refund for up to 30 days after the purchase. | For the first time anyone who buys faulty goods will be entitled to a full refund for up to 30 days after the purchase. |
| Previously consumers were only entitled to refunds for a "reasonable time". | Previously consumers were only entitled to refunds for a "reasonable time". |
| There will also be new protection for people who buy digital content, such as ebooks or online films and music. | There will also be new protection for people who buy digital content, such as ebooks or online films and music. |
| They will be entitled to a full refund, or a replacement, if the goods are faulty. | They will be entitled to a full refund, or a replacement, if the goods are faulty. |
| The Act also covers second-hand goods, when bought through a retailer. | The Act also covers second-hand goods, when bought through a retailer. |
| People buying services - like a garage repair or a haircut - will also have stronger rights. | People buying services - like a garage repair or a haircut - will also have stronger rights. |
| Under the new Act, providers who don't carry out the work with reasonable care, as agreed with the consumer, will be obliged to put things right. | Under the new Act, providers who don't carry out the work with reasonable care, as agreed with the consumer, will be obliged to put things right. |
| Or they may have to give some money back. | Or they may have to give some money back. |
| 'Fit for purpose' | 'Fit for purpose' |
| "The new laws coming in today should make it easier for people to understand and use their rights, regardless of what goods or services they buy," said Gillian Guy the chief executive of Citizens Advice. | "The new laws coming in today should make it easier for people to understand and use their rights, regardless of what goods or services they buy," said Gillian Guy the chief executive of Citizens Advice. |
| When disputes occur, consumers will now be able to take their complaints to certified Alternative Dispute Resolution (ADR) providers, a cheaper route than going through the courts. | When disputes occur, consumers will now be able to take their complaints to certified Alternative Dispute Resolution (ADR) providers, a cheaper route than going through the courts. |
| The Consumer Rights Act says that goods | The Consumer Rights Act says that goods |
| The Act has been welcomed by many consumer rights groups. | The Act has been welcomed by many consumer rights groups. |
| "Now, if you buy a product - whether physical or digital - and discover a fault within 30 days you'll be entitled to a full refund," said Hannah Maundrell, the editor of money.co.uk. "The party really is over for retailers that try to argue the point." | "Now, if you buy a product - whether physical or digital - and discover a fault within 30 days you'll be entitled to a full refund," said Hannah Maundrell, the editor of money.co.uk. "The party really is over for retailers that try to argue the point." |
| Consumers can find further information here. | Consumers can find further information here. |