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Southwest Airlines systemwide glitch causes massive delays across US Southwest Airlines systemwide glitch causes delays across US
(about 9 hours later)
Southwest Airlines was asking travelers to arrive at least two hours before their scheduled departures on Sunday, as technical issues forced it to process customers manually.Southwest Airlines was asking travelers to arrive at least two hours before their scheduled departures on Sunday, as technical issues forced it to process customers manually.
In a statement on its website, the airline said the technology issues were affecting its website and mobile app, as well as its reservation centers and airport check-in systems. It said that while it was working on the technology issues, workers at airports were helping customers with their itineraries.In a statement on its website, the airline said the technology issues were affecting its website and mobile app, as well as its reservation centers and airport check-in systems. It said that while it was working on the technology issues, workers at airports were helping customers with their itineraries.
At Los Angeles International Airport, several dozen people crowded the Southwest terminal, waiting to be issued hand-written tickets. The Dallas-based company said that as of 12pm local time, nearly 250 of the 3,600 flights set to operate for the day had been affected by delays.At Los Angeles International Airport, several dozen people crowded the Southwest terminal, waiting to be issued hand-written tickets. The Dallas-based company said that as of 12pm local time, nearly 250 of the 3,600 flights set to operate for the day had been affected by delays.
The long lines at check-in meant some passengers did not make their flights. Emily Mitnick, who was flying to Detroit from Denver, said she missed her 10am flight, even though she parked her car around 8am.The long lines at check-in meant some passengers did not make their flights. Emily Mitnick, who was flying to Detroit from Denver, said she missed her 10am flight, even though she parked her car around 8am.
She estimated that about 1,000 people were on line at the check-in for a boarding pass. When she went downstairs to the curb-side check-in, she said, there were about a couple hundred people in line there as well. By the time she got on line to go through security, it was around 1.15am.She estimated that about 1,000 people were on line at the check-in for a boarding pass. When she went downstairs to the curb-side check-in, she said, there were about a couple hundred people in line there as well. By the time she got on line to go through security, it was around 1.15am.
“The clock was ticking and the flight took off,” said Mitnick, who was trying to get to Detroit through a different flight to Chicago.“The clock was ticking and the flight took off,” said Mitnick, who was trying to get to Detroit through a different flight to Chicago.
Representatives for Southwest did not immediately respond to messages seeking more details on Sunday.Representatives for Southwest did not immediately respond to messages seeking more details on Sunday.