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New government move to boost account switching | |
(about 7 hours later) | |
The government has set out a series of ways to make it easier for people to switch providers - for energy, bank accounts or telecoms. | The government has set out a series of ways to make it easier for people to switch providers - for energy, bank accounts or telecoms. |
It comes as the Competition and Markets Authority (CMA) said not enough people are switching their current accounts. | |
After an 18-month study, the CMA concluded that only 3% of customers moved account in 2014. | |
The government said consumers should have better access to their personal data, to help them change supplier. | The government said consumers should have better access to their personal data, to help them change supplier. |
And it launched a public consultation, to see how switching rates can be improved. | |
Switching rates | Switching rates |
In the last 12 months, the number of people in the UK switching their bank account has fallen by 14%, according to figures. | In the last 12 months, the number of people in the UK switching their bank account has fallen by 14%, according to figures. |
In the year to September 2015, the Current Account Switching Service (CASS) said 1.03 million had changed provider. | In the year to September 2015, the Current Account Switching Service (CASS) said 1.03 million had changed provider. |
That is little more than were switching before September 2013, when the seven-day switching service was launched. | That is little more than were switching before September 2013, when the seven-day switching service was launched. |
The CMA previously said that only 8% of consumers had switched accounts in the last three years, compared with 45% of consumers who had switched car insurance provider. | The CMA previously said that only 8% of consumers had switched accounts in the last three years, compared with 45% of consumers who had switched car insurance provider. |
Public consultation | Public consultation |
The Department for Business, Innovation and Skills (BIS) published new "principles "for switching, including: | The Department for Business, Innovation and Skills (BIS) published new "principles "for switching, including: |
Most of the large banks already offer a service known as Midata. This enables account holders to see a summary of all their transactions, as well as the charges they have paid. | Most of the large banks already offer a service known as Midata. This enables account holders to see a summary of all their transactions, as well as the charges they have paid. |
Barclays, HSBC, Lloyds, Nationwide, RBS, Santander and Tesco Bank provide such downloads to their customers. | |
The data can then be used on a price comparison site, Gocompare, to make switching easier. | |
In addition, Tesco Bank tells customers what interest they would have earned, had they put their money in a savings account rather than leaving it in a current account. | In addition, Tesco Bank tells customers what interest they would have earned, had they put their money in a savings account rather than leaving it in a current account. |
Consumers are now being asked for their own ideas on how switching could be improved. The consultation ends on 4 December. | Consumers are now being asked for their own ideas on how switching could be improved. The consultation ends on 4 December. |