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| Many universities 'breach consumer law', says Which? | Many universities 'breach consumer law', says Which? |
| (about 3 hours later) | |
| Three-quarters of UK universities surveyed breach consumer law by failing to provide vital information to students, Which? consumer group says | |
| In September, researchers compared the websites of 50 universities offering psychology courses. | In September, researchers compared the websites of 50 universities offering psychology courses. |
| Of these, 38 did not give all the details required under consumer law, including fees, contact hours, workload and teaching staff, says Which? | Of these, 38 did not give all the details required under consumer law, including fees, contact hours, workload and teaching staff, says Which? |
| But university think tank million+ said websites were only part of the picture. | But university think tank million+ said websites were only part of the picture. |
| In March, the Competition and Market's Authority (CMA) set out how universities should comply with consumer law, including providing information to allow students to compare courses. | In March, the Competition and Market's Authority (CMA) set out how universities should comply with consumer law, including providing information to allow students to compare courses. |
| Which? looked at the websites of 28 higher education institutions selected at random, plus 22 others whose practices had been highlighted as "unlawful" in a 2014 study by the consumer group. | Which? looked at the websites of 28 higher education institutions selected at random, plus 22 others whose practices had been highlighted as "unlawful" in a 2014 study by the consumer group. |
| They assessed information including: | They assessed information including: |
| Which? claims institutions, including Canterbury Christ Church University and Glasgow Caledonian University, failed to provide some 30% of the information required. | Which? claims institutions, including Canterbury Christ Church University and Glasgow Caledonian University, failed to provide some 30% of the information required. |
| 'Defamatory' | 'Defamatory' |
| Glasgow Caledonian University said it was "committed to providing the best possible service to students and potential applicants and would like to reassure them that we endeavour at all times to present information in the clearest and fairest manner." | Glasgow Caledonian University said it was "committed to providing the best possible service to students and potential applicants and would like to reassure them that we endeavour at all times to present information in the clearest and fairest manner." |
| Canterbury Christ Church University said it had taken immediate action to address the issues highlighted in the report, "which are extremely important to us". | Canterbury Christ Church University said it had taken immediate action to address the issues highlighted in the report, "which are extremely important to us". |
| A spokeswoman said the university was committed to meeting the guidelines and had taken steps to update and display all data, including all fees and costs, directly on its own course web pages, | A spokeswoman said the university was committed to meeting the guidelines and had taken steps to update and display all data, including all fees and costs, directly on its own course web pages, |
| None of those studied had consistently provided good practice across all areas, the researchers said, but Leeds Trinity University and the University of Greenwich had demonstrated good practice across a number of areas. | None of those studied had consistently provided good practice across all areas, the researchers said, but Leeds Trinity University and the University of Greenwich had demonstrated good practice across a number of areas. |
| Which? executive director Richard Lloyd said it was "disappointing to find that a large number of universities are still breaching consumer law". | Which? executive director Richard Lloyd said it was "disappointing to find that a large number of universities are still breaching consumer law". |
| "We now need all universities to make better information easily available and accessible for prospective students," he added. | "We now need all universities to make better information easily available and accessible for prospective students," he added. |
| But million+ chief executive Pam Tatlow said websites were only one source of information for prospective students. | But million+ chief executive Pam Tatlow said websites were only one source of information for prospective students. |
| Other sources included: | Other sources included: |
| She said: "Judging the performance of universities on such a partial basis is misleading and unlikely to help students understand the admissions process or make the right choice of university and course. | She said: "Judging the performance of universities on such a partial basis is misleading and unlikely to help students understand the admissions process or make the right choice of university and course. |
| "A 10-day survey of a small selection of web pages for a single course undertaken almost five months before the majority of students apply and 12 months before they start their degrees, is hardly the basis on which to suggest that universities are not complying with their duties under competition law." | "A 10-day survey of a small selection of web pages for a single course undertaken almost five months before the majority of students apply and 12 months before they start their degrees, is hardly the basis on which to suggest that universities are not complying with their duties under competition law." |
| Universities UK chief executive Nicola Dandridge said clear and relevant information for students was important and universities continued to work with the CMA to ensure they complied with the statutory requirements in consumer protection law. | |
| However, "it is important to recognise that the relationship that exists between a student and their university is a distinctive relationship to do with learning and teaching, rather than a standard consumer contract", added Ms Dandridge. | However, "it is important to recognise that the relationship that exists between a student and their university is a distinctive relationship to do with learning and teaching, rather than a standard consumer contract", added Ms Dandridge. |