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| TalkTalk attack: 'Urgent action needed' on cyber-crime | TalkTalk attack: 'Urgent action needed' on cyber-crime |
| (35 minutes later) | |
| Business leaders have called for urgent action to tackle cyber-crime after an attack on TalkTalk, calling it one of the biggest threats facing companies. | Business leaders have called for urgent action to tackle cyber-crime after an attack on TalkTalk, calling it one of the biggest threats facing companies. |
| The Institute of Directors (IoD) said only "serious breaches" made the headlines, but attacks on British businesses "happen constantly". | The Institute of Directors (IoD) said only "serious breaches" made the headlines, but attacks on British businesses "happen constantly". |
| The government replied by saying it was "committed to tackling cyber-crime". | The government replied by saying it was "committed to tackling cyber-crime". |
| It comes as police are investigating a ransom demand from a group purporting to be behind the TalkTalk attack. | It comes as police are investigating a ransom demand from a group purporting to be behind the TalkTalk attack. |
| 'Suspicious activity' | 'Suspicious activity' |
| The phone and broadband provider revealed on Thursday it had been subject to a cyber-attack in which the personal and banking details of up to four million of its customers may have been accessed by hackers. | The phone and broadband provider revealed on Thursday it had been subject to a cyber-attack in which the personal and banking details of up to four million of its customers may have been accessed by hackers. |
| The company has said it does not know how much of the customer information was encrypted. | The company has said it does not know how much of the customer information was encrypted. |
| There have been some reports of TalkTalk customers seeing suspicious activity on their bank accounts but so far no confirmation of fraud relating to the hack. | There have been some reports of TalkTalk customers seeing suspicious activity on their bank accounts but so far no confirmation of fraud relating to the hack. |
| The Metropolitan Police has said the ransom demand would form part of its investigation, which is at an early stage and no arrests have been made. | The Metropolitan Police has said the ransom demand would form part of its investigation, which is at an early stage and no arrests have been made. |
| Cyber-crime consultant Adrian Culley told BBC Breakfast the hackers had obtained "high-value" data and it was "going to take time to fully investigate" the attack. | Cyber-crime consultant Adrian Culley told BBC Breakfast the hackers had obtained "high-value" data and it was "going to take time to fully investigate" the attack. |
| He said he had already seen online what "very much appears to be genuine" TalkTalk customer bank details. | He said he had already seen online what "very much appears to be genuine" TalkTalk customer bank details. |
| He said those who uploaded the data had redacted account numbers but published customers' bank sort codes. | He said those who uploaded the data had redacted account numbers but published customers' bank sort codes. |
| The BBC has been contacted by a number of TalkTalk customers unhappy about the company's response to the attack. | The BBC has been contacted by a number of TalkTalk customers unhappy about the company's response to the attack. |
| Several said TalkTalk was failing to keep them informed about what had happened and what it was doing about it. "The silence is deafening," one customer, Frank Wilde, said. | Several said TalkTalk was failing to keep them informed about what had happened and what it was doing about it. "The silence is deafening," one customer, Frank Wilde, said. |
| Others said they had lost confidence in the company and complained about its refusal to waive early-exit charges for those who wished to end contracts early because of the attack. | Others said they had lost confidence in the company and complained about its refusal to waive early-exit charges for those who wished to end contracts early because of the attack. |
| TalkTalk chief executive Dido Harding told the BBC on Friday: "Waiving standard terms and conditions is not something sensible I can do today." | TalkTalk chief executive Dido Harding told the BBC on Friday: "Waiving standard terms and conditions is not something sensible I can do today." |
| The company said it would consider requests on a case-by-case basis later when more information was known. | The company said it would consider requests on a case-by-case basis later when more information was known. |
| 'Scourge' | 'Scourge' |
| Former home office minister Hazel Blears said the TalkTalk data breach was "a wake-up call". She said it should prompt a debate about whether further regulation was needed "because this is probably the biggest threat to our economy". | Former home office minister Hazel Blears said the TalkTalk data breach was "a wake-up call". She said it should prompt a debate about whether further regulation was needed "because this is probably the biggest threat to our economy". |
| IoD senior corporate governance adviser Oliver Parry urged the police to make cyber-crime an "urgent priority and investigate theft of data just as it would theft of physical property". | IoD senior corporate governance adviser Oliver Parry urged the police to make cyber-crime an "urgent priority and investigate theft of data just as it would theft of physical property". |
| He said companies should review risks regularly to "ensure they know where the potential threats are coming from and are prepared in case the worst happens". | He said companies should review risks regularly to "ensure they know where the potential threats are coming from and are prepared in case the worst happens". |
| BBC technology correspondent Rory Cellan-Jones said TalkTalk had apparently fallen victim to a simple hacking trick known as an SQL injection, which it should have been able to protect against. | BBC technology correspondent Rory Cellan-Jones said TalkTalk had apparently fallen victim to a simple hacking trick known as an SQL injection, which it should have been able to protect against. |
| TalkTalk said it could not confirm this was the technique used. | TalkTalk said it could not confirm this was the technique used. |
| What should you do if you think you're at risk? | What should you do if you think you're at risk? |
| TalkTalk hack: What should I do? | TalkTalk hack: What should I do? |
| Labour MP Keith Vaz, chairman of the Home Affairs Select Committee, told the BBC he would be writing to TalkTalk chairman Sir Charles Dunstone to ask for a "timeline as to what they did" when the attack was discovered. | |
| He said the company should have informed its customers "immediately" and said TalkTalk's explanation that it had done so within 36 hours "would not be regarded by the public as acceptable". | |
| The company has said its website is now secure again, and that TV, broadband, mobile and phone services were not affected by the attack. | The company has said its website is now secure again, and that TV, broadband, mobile and phone services were not affected by the attack. |
| However, the sales website and "my account" services are still down, despite the company having hoped to restore them on Friday. | However, the sales website and "my account" services are still down, despite the company having hoped to restore them on Friday. |
| TalkTalk said there was a chance that some of the following customer data had been accessed: | TalkTalk said there was a chance that some of the following customer data had been accessed: |
| This is the third time this year that TalkTalk has been targeted by hackers. | This is the third time this year that TalkTalk has been targeted by hackers. |
| In August, the company revealed its mobile sales site had been targeted and personal data breached. | In August, the company revealed its mobile sales site had been targeted and personal data breached. |
| And in February, TalkTalk customers were warned about scammers who had managed to steal thousands of account numbers and names. The attacks are understood to be unrelated. | And in February, TalkTalk customers were warned about scammers who had managed to steal thousands of account numbers and names. The attacks are understood to be unrelated. |
| Google and McAfee estimate there are 2,000 cyber attacks every day around the world, costing the global economy about £300bn a year. | Google and McAfee estimate there are 2,000 cyber attacks every day around the world, costing the global economy about £300bn a year. |
| Are you a TalkTalk customer? If you have any information to share with the BBC, you can email haveyoursay@bbc.co.uk. | Are you a TalkTalk customer? If you have any information to share with the BBC, you can email haveyoursay@bbc.co.uk. |
| Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: | Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: |
| Or use the form below | Or use the form below |