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Barclays customers report being hit by tech problems Barclays fix tech glitches after customers' problems
(about 9 hours later)
Barclays customers have been reporting difficulties accessing money in their own bank accounts, and also in making payments, on Saturday and Sunday. Barclays said it is recovering from tech glitches, after customers reported difficulties accessing money in their accounts, and in making payments.
Some reported having their debit cards blocked. Some reported having their debit cards blocked over Saturday and Sunday.
The bank said on Twitter on Saturday morning that it was "experiencing technical issues" and that these were being "investigated urgently". A spokesperson told the BBC on Sunday that it was an "internal systems problem".
But on Sunday some customers said they were still experiencing problems in accessing cash. The bank tweeted on Saturday morning that it was "experiencing technical issues" and that these were being "investigated urgently".
In an emailed statement, Barclays said: "We can confirm that customer services are now recovering from the outage we experienced yesterday [Saturday]. We apologise to customers for any inconvenience caused."
On Sunday some customers said they were experiencing problems in accessing cash.
"I have been repeatedly told the issue would be fixed by 5pm yesterday (Saturday) and still this morning it's in the same situation," said one customer who contacted the BBC."I have been repeatedly told the issue would be fixed by 5pm yesterday (Saturday) and still this morning it's in the same situation," said one customer who contacted the BBC.
Barclays did not formally reply to BBC inquiries, but said on its Twitter account on Sunday morning that it was "currently still seeing high volumes of customers calling us this morning, please bear with us". A Barclays spokesperson said that some customers complained that they were unable to withdraw cash from ATMs. Barclays said that this was not a problem with the cash machine itself, but rather a "network problem" resulting in a "tech outage".
It added: "If you need to check your accounts, please use our banking apps and online banking services, these are both running smoothly."