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Barclays fix tech glitches after customers' problems | |
(about 9 hours later) | |
Barclays said it is recovering from tech glitches, after customers reported difficulties accessing money in their accounts, and in making payments. | |
Some reported having their debit cards blocked over Saturday and Sunday. | |
A spokesperson told the BBC on Sunday that it was an "internal systems problem". | |
The bank tweeted on Saturday morning that it was "experiencing technical issues" and that these were being "investigated urgently". | |
In an emailed statement, Barclays said: "We can confirm that customer services are now recovering from the outage we experienced yesterday [Saturday]. We apologise to customers for any inconvenience caused." | |
On Sunday some customers said they were experiencing problems in accessing cash. | |
"I have been repeatedly told the issue would be fixed by 5pm yesterday (Saturday) and still this morning it's in the same situation," said one customer who contacted the BBC. | "I have been repeatedly told the issue would be fixed by 5pm yesterday (Saturday) and still this morning it's in the same situation," said one customer who contacted the BBC. |
A Barclays spokesperson said that some customers complained that they were unable to withdraw cash from ATMs. Barclays said that this was not a problem with the cash machine itself, but rather a "network problem" resulting in a "tech outage". | |
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