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| Most scam victims recover nothing, says RBS | Most scam victims recover nothing, says RBS |
| (about 5 hours later) | |
| One of the UK's biggest banks has said 70% of its customers who fall victim to a scam do not get a single penny back. | One of the UK's biggest banks has said 70% of its customers who fall victim to a scam do not get a single penny back. |
| Figures from the RBS Group seen by BBC Radio 5 live show the extent to which victims are losing out to scammers. | Figures from the RBS Group seen by BBC Radio 5 live show the extent to which victims are losing out to scammers. |
| From January to September this year almost 5,000 of the bank's customers fell victim to various scams - at a total cost of more than £25m. | From January to September this year almost 5,000 of the bank's customers fell victim to various scams - at a total cost of more than £25m. |
| The bank says the average cost of falling for a scam has gone up by 40% since 2014, to more than £13,000. | The bank says the average cost of falling for a scam has gone up by 40% since 2014, to more than £13,000. |
| Huge crime wave | Huge crime wave |
| The rate at which people are suffering frauds like this is increasing according to the bank, with 900 cases reported in the third week of October alone - compared with 739 for the whole of September. | The rate at which people are suffering frauds like this is increasing according to the bank, with 900 cases reported in the third week of October alone - compared with 739 for the whole of September. |
| Conservative MP Mark Garnier, a member of the Commons Treasury Select Committee, said: "It is interesting that overall crime is going down, but we still clearly don't know what is happening with crime online." | Conservative MP Mark Garnier, a member of the Commons Treasury Select Committee, said: "It is interesting that overall crime is going down, but we still clearly don't know what is happening with crime online." |
| Customers of Natwest, part of the RBS Group, who have been scammed are most frequently caught out by "vishing" - verbal phishing - where they are tricked into giving their account details during a telephone call. | Customers of Natwest, part of the RBS Group, who have been scammed are most frequently caught out by "vishing" - verbal phishing - where they are tricked into giving their account details during a telephone call. |
| Some customers are also increasingly falling victim to so-called romance scams, where the victim is befriended online and then conned into handing over money. | Some customers are also increasingly falling victim to so-called romance scams, where the victim is befriended online and then conned into handing over money. |
| Mr Garnier added: "There is obviously a huge crime wave that isn't being reported, either people aren't aware, or are embarrassed to report it." | Mr Garnier added: "There is obviously a huge crime wave that isn't being reported, either people aren't aware, or are embarrassed to report it." |
| Growing threat | Growing threat |
| Terry Lawson, head of fraud at RBS told BBC Radio 5 live: "These figures show that the threat of scams is growing. | Terry Lawson, head of fraud at RBS told BBC Radio 5 live: "These figures show that the threat of scams is growing. |
| "The means by which fraudsters trick individuals into parting with their money is becoming more sophisticated, but it always ultimately depends on the individual transferring money out of their account. | "The means by which fraudsters trick individuals into parting with their money is becoming more sophisticated, but it always ultimately depends on the individual transferring money out of their account. |
| "We would never contact a customer asking them to transfer money. If a customer of any bank is contacted by someone asking them to do this they should simply end the conversation and report the matter to the police." | "We would never contact a customer asking them to transfer money. If a customer of any bank is contacted by someone asking them to do this they should simply end the conversation and report the matter to the police." |
| Customers' bank account and sort code details were put at risk by the recent alleged cyber attack on TalkTalk. | Customers' bank account and sort code details were put at risk by the recent alleged cyber attack on TalkTalk. |
| The telecoms company said the attack was "smaller" than originally thought, but that bank details may have been accessed. | The telecoms company said the attack was "smaller" than originally thought, but that bank details may have been accessed. |
| An inquiry into the hack will be launched by Jesse Norman, Chair of the Culture, Media and Sport Select Committee. | An inquiry into the hack will be launched by Jesse Norman, Chair of the Culture, Media and Sport Select Committee. |
| Are you a RBS customer? Have you ever been caught out by a scammer? Email haveyoursay@bbc.co.uk with your experiences. If you are happy to speak to a BBC journalist, please include contact details. | |
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