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Barclays investigates debit card technical problems Barclays investigates debit card technical problems
(about 2 hours later)
Barclays is urgently looking into “technical issues” affecting users of its debit cards.Barclays is urgently looking into “technical issues” affecting users of its debit cards.
The company earlier reported issues with online and mobile banking, but later said those had been resolved. It said some customers might still be having problems when using their debit cards.The company earlier reported issues with online and mobile banking, but later said those had been resolved. It said some customers might still be having problems when using their debit cards.
Customers contacted the high street bank on social media to say they had been having problems accessing their money and making payments.Customers contacted the high street bank on social media to say they had been having problems accessing their money and making payments.
A Barclays spokesman said: “We’re aware that some customers are experiencing technical issues affecting debit card usage. We’re urgently investigating this and apologise to customers for any inconvenience caused.”A Barclays spokesman said: “We’re aware that some customers are experiencing technical issues affecting debit card usage. We’re urgently investigating this and apologise to customers for any inconvenience caused.”
Customers sought help from the bank and made complaints on Twitter.Customers sought help from the bank and made complaints on Twitter.
Rohit Kahlon wrote: “BarclaysUKHelp unable to use my card to pay or withdraw money even though there’s money in my account?”Rohit Kahlon wrote: “BarclaysUKHelp unable to use my card to pay or withdraw money even though there’s money in my account?”
Jamie Lewis voiced his frustration, telling the bank: “Can’t pay for fuel, nice one.”Jamie Lewis voiced his frustration, telling the bank: “Can’t pay for fuel, nice one.”
And Gary Lodge wrote: “BarclaysUKHelp BarclaysUK how long is this gonna take i’m stuck and cannot get home. This needs to be sorted.”And Gary Lodge wrote: “BarclaysUKHelp BarclaysUK how long is this gonna take i’m stuck and cannot get home. This needs to be sorted.”
A spokeswoman later added: “We can confirm that customer services are now recovering from a technical issue we experienced this afternoon impacting some of our customers. We apologise to those affected for any inconvenience caused.”