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Cardiff Rugby World Cup train delays 'unacceptable' Cardiff Rugby World Cup train delays 'unacceptable'
(about 5 hours later)
Thousands of Rugby World Cup fans who came to Cardiff by train had an "unacceptable" experience due to delays leaving, event organisers have said.Thousands of Rugby World Cup fans who came to Cardiff by train had an "unacceptable" experience due to delays leaving, event organisers have said.
People waited up to four hours for trains home after the first two games at the Millennium Stadium in September.People waited up to four hours for trains home after the first two games at the Millennium Stadium in September.
Subsequent arrangements improved the situation.Subsequent arrangements improved the situation.
England 2015 organising team members will expand on written evidence they have submitted to an assembly committee later on Thursday.England 2015 organising team members will expand on written evidence they have submitted to an assembly committee later on Thursday.
Great Western Railway apologised for underestimating passenger numbers for the first game in Cardiff, calling the situation "embarrassing", and £600,000 was spent on shuttle buses to take fans to Bristol to catch trains to London following initial problems.Great Western Railway apologised for underestimating passenger numbers for the first game in Cardiff, calling the situation "embarrassing", and £600,000 was spent on shuttle buses to take fans to Bristol to catch trains to London following initial problems.
The Enterprise and Business Committee is investigating transport issues during the tournament so lessons can be learned.The Enterprise and Business Committee is investigating transport issues during the tournament so lessons can be learned.
Enterprise committee chairman Lord Elis-Thomas told the hearing he thought Cardiff Central Station was "totally inadequate" for a capital city.
Claire Moggridge, operations manager for major projects at Cardiff council, agreed, adding: "It is vital that we get a train station that has the capacity within it to deal with the crowds."
Chf Supt Josh Jones from South Wales Police said Cardiff was "a superb city to host events" but there were "always things that can be improved".
In their submission to AMs, tournament organisers highlighted "unacceptable" queue arrangements for matches at the Millennium Stadium on the 19 and 20 September - Ireland v Canada and Wales v Uruguay.In their submission to AMs, tournament organisers highlighted "unacceptable" queue arrangements for matches at the Millennium Stadium on the 19 and 20 September - Ireland v Canada and Wales v Uruguay.
Queues for trains outside Cardiff Central station took three to four hours to clear on both days, with problems also at London Paddington before the games, organisers have said.Queues for trains outside Cardiff Central station took three to four hours to clear on both days, with problems also at London Paddington before the games, organisers have said.
After Australia v Fiji on 23 September, organisers found:After Australia v Fiji on 23 September, organisers found:
Rugby World Cup organisers have made a series of recommendations for future major events.Rugby World Cup organisers have made a series of recommendations for future major events.
They include suspending freight train movements through Cardiff Central station for three hours after matches, as well as better train boarding and queuing procedures.They include suspending freight train movements through Cardiff Central station for three hours after matches, as well as better train boarding and queuing procedures.
Eight games were played in total in Cardiff, although England was the host nation.Eight games were played in total in Cardiff, although England was the host nation.