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Statement due on police call-handling after M9 crash M9 crash report: 'Weaknesses' in new police calls system
(about 1 hour later)
Justice Secretary Michael Matheson is to make a statement to the Scottish Parliament following the publication of a report he ordered into Police Scotland's call-handling procedures. Police Scotland's approach to the roll-out of its new national call handling model has been criticised by the Inspector of Constabulary.
It came after the failure of control room staff to respond for three days to reports of a car crash on the M9. Derek Penman said the oversight of the project was inadequate with key risks and other issues not being identified or highlighted to senior managers.
He also said there were a number of weaknesses in the way the new system was implemented.
His report followed a crash on the M9 in which two people died.
Police Scotland admitted they did not investigate reports they had received about the crash until three days later.
Plans to close control rooms in Aberdeen and Inverness have already been postponed and Mr Penman said this should not change in the near future.
"Whilst I have been able to provide some key assurances, I have highlighted a number of weaknesses in Police Scotland's approach to the roll-out of its new national call handling model," he said.
"This model is a critical element in the delivery of front line policing and a key part of the bringing together of Police Scotland post reform.
"The oversight of this project has been inadequate with key risks and other issues not being identified or highlighted to senior managers.
"There was an initial focus on meeting deadlines and increased productivity rather than a well-managed project with a focus on customer service, good staff relations and thorough process design."
Justice Secretary Michael Matheson is to make a statement to the Scottish Parliament following the publication of the report into Police Scotland's call-handling procedures.
It came after the failure of control room staff to respond to the M9 crash near Stirling in July.
The two occupants of the car - Lamara Bell and John Yuill - both died.The two occupants of the car - Lamara Bell and John Yuill - both died.
An interim report highlighted "significant staff shortages" in control rooms.
The HM Inspectorate of Constabulary in Scotland report was ordered following the crash on the motorway near Stirling in July.
Ms Bell, who was discovered critically ill in the crashed car, had been in the vehicle next to her dead partner John Yuill for three days. She later died.Ms Bell, who was discovered critically ill in the crashed car, had been in the vehicle next to her dead partner John Yuill for three days. She later died.
Chief Constable Sir Stephen House, who will stand down next month, admitted the information received about the crash in the initial call had not been entered into police systems.Chief Constable Sir Stephen House, who will stand down next month, admitted the information received about the crash in the initial call had not been entered into police systems.
An interim had report highlighted "significant staff shortages" in control rooms.
Ms Bell's brother Martin said the family felt "let down" by police and the government and he believed his sister would have lived had the call been responded to on the day of the crash.Ms Bell's brother Martin said the family felt "let down" by police and the government and he believed his sister would have lived had the call been responded to on the day of the crash.
This is the first of two reports into the incident.This is the first of two reports into the incident.
The Police Investigations Review Commissioner (Pirc) is investigating the incident itself while the HMICS review examined the broader issue of call-handling.The Police Investigations Review Commissioner (Pirc) is investigating the incident itself while the HMICS review examined the broader issue of call-handling.
In September, the inspector of constabulary said diverting calls away from regional police call centres to main centres in Govan, Motherwell and Bilston Glen created "additional risk".In September, the inspector of constabulary said diverting calls away from regional police call centres to main centres in Govan, Motherwell and Bilston Glen created "additional risk".
He recommended keeping the facilities in Inverness, Aberdeen and Dundee open until wider staffer and training problems were sorted out.He recommended keeping the facilities in Inverness, Aberdeen and Dundee open until wider staffer and training problems were sorted out.
In response, the Scottish government said £1.4m of new money would be committed to taking on 70 to 75 new call-handlers and to keeping the Aberdeen and Inverness control rooms open for longer than originally planned.In response, the Scottish government said £1.4m of new money would be committed to taking on 70 to 75 new call-handlers and to keeping the Aberdeen and Inverness control rooms open for longer than originally planned.
Those centres were due to close by March 2016 but they will now stay operational for longer for an "extensive handover" when the new main centre opens in Dundee.Those centres were due to close by March 2016 but they will now stay operational for longer for an "extensive handover" when the new main centre opens in Dundee.