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Portsmouth A&E diverted more than 30 patients because of 'exceptional demand' | |
(about 7 hours later) | |
Emergency patients had to be diverted to other hospitals because of "exceptional demand" at an Accident and Emergency unit, the BBC has learned. | Emergency patients had to be diverted to other hospitals because of "exceptional demand" at an Accident and Emergency unit, the BBC has learned. |
On three days between 28 October and 7 November, the Queen Alexandra Hospital in Portsmouth sent 34 patients to Chichester and Southampton's A&E units. | |
Those with "time-sensitive" or "life-threatening" issues were still seen. | Those with "time-sensitive" or "life-threatening" issues were still seen. |
The hospital trust said "unprecedented numbers" of "frail and elderly patients" had needed urgent care. | The hospital trust said "unprecedented numbers" of "frail and elderly patients" had needed urgent care. |
It was "rare" to take a decision to divert emergency patients, said a Portsmouth Hospitals NHS Trust spokesperson, who added such a call was "based on safety needs... during periods of exceptional demand". | It was "rare" to take a decision to divert emergency patients, said a Portsmouth Hospitals NHS Trust spokesperson, who added such a call was "based on safety needs... during periods of exceptional demand". |
Queen Alexandra Hospital told BBC Radio Solent it diverted nine patients to Southampton General on 5 November. | Queen Alexandra Hospital told BBC Radio Solent it diverted nine patients to Southampton General on 5 November. |
On 28 October, it took one to St Richard's Hospital in Chichester and 11 to Southampton. | On 28 October, it took one to St Richard's Hospital in Chichester and 11 to Southampton. |
South Central Ambulance Service confirmed a further 13 patients were also diverted on 7 November, the majority sent to Southampton. | |
'Too many delayed' | 'Too many delayed' |
In June, healthcare inspectors released a report which said patients attending A&E at Queen Alexandra Hospital were "at risk of unsafe care and treatment". | In June, healthcare inspectors released a report which said patients attending A&E at Queen Alexandra Hospital were "at risk of unsafe care and treatment". |
By August, the chief inspector of hospitals in England said the most serious concerns had been addressed. | By August, the chief inspector of hospitals in England said the most serious concerns had been addressed. |
In October, trust chief executive Ursula Ward wrote to the Clinical Commissioning Group (CCG) raising concerns the hospital was running at occupancy rates "frequently well in excess of 94%". | In October, trust chief executive Ursula Ward wrote to the Clinical Commissioning Group (CCG) raising concerns the hospital was running at occupancy rates "frequently well in excess of 94%". |
She said a key objective was to free up acute beds, as up to 130 patients in the hospital were waiting to be discharged at any given time. | She said a key objective was to free up acute beds, as up to 130 patients in the hospital were waiting to be discharged at any given time. |
Dr James Hogan, of NHS Portsmouth CCG, said "too many people" were delayed as they moved within Queen Alexandra Hospital or when they were ready to be discharged. | Dr James Hogan, of NHS Portsmouth CCG, said "too many people" were delayed as they moved within Queen Alexandra Hospital or when they were ready to be discharged. |
The hospital trust as a whole is rated as "outstanding" by the Care Quality Commission. | The hospital trust as a whole is rated as "outstanding" by the Care Quality Commission. |
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