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NHS consultation expands inbox after flurry of responses NHS consultation expands inbox after flurry of responses
(35 minutes later)
Health officials have been forced to expand the capacity of an email inbox for responses to a consultation on the future of the NHS mandate after a Guardian comment article led to a flurry of messages.Health officials have been forced to expand the capacity of an email inbox for responses to a consultation on the future of the NHS mandate after a Guardian comment article led to a flurry of messages.
Ann Robinson, a family doctor, wrote about the consultation on Thursday, saying: “Critics say the Department of Health has deliberately kept it quiet, with little publicity and only a month for the public to comment since the launch in October.”Ann Robinson, a family doctor, wrote about the consultation on Thursday, saying: “Critics say the Department of Health has deliberately kept it quiet, with little publicity and only a month for the public to comment since the launch in October.”
People who completed response forms on the government website complained that their comments were being blocked after receiving replies saying the inbox was full.People who completed response forms on the government website complained that their comments were being blocked after receiving replies saying the inbox was full.
The problem was compounded by a 2MB graphic on the form, which meant it was too big for the inbox to accept.The problem was compounded by a 2MB graphic on the form, which meant it was too big for the inbox to accept.
The Guardian was alerted to the problem by a reader, Steve Hill, who wrote: “I question whether they are fulfilling their obligations, given that their email systems are rejecting responses to the consultation. Maybe they need to extend the deadline so that people get a chance to respond.”The Guardian was alerted to the problem by a reader, Steve Hill, who wrote: “I question whether they are fulfilling their obligations, given that their email systems are rejecting responses to the consultation. Maybe they need to extend the deadline so that people get a chance to respond.”
A Department of Health spokesman said the problem had now been rectified. “After this Comment is free piece we had hundreds of emails coming in with responses to the consultation,” he said. “That happened overnight. Officials have got a bigger inbox now and they also removed logo.” A Department of Health spokesman said the problem had now been rectified. “After this Comment is free piece we had hundreds of emails coming in with responses to the consultation,” he said. “That happened overnight. Officials have got a bigger inbox now and they also removed the logo.”