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| Version 4 | Version 5 |
|---|---|
| Chlorine warning removed for thousands of people | |
| (about 2 hours later) | |
| Most of the thousands of people who could not use their water because of a high level of chlorine have been told it is now safe to do so. | |
| Severn Trent issued a warning in Derbyshire and Leicestershire on Friday after it found high levels of the chemical at Castle Donington reservoir. | |
| About 3,700 properties were affected until 15:00 GMT on Saturday. | |
| A safe water supply has yet to be restored to 241 properties in the DE73 and DE74 areas. | |
| Latest updates: Severn Trent Water problems | Latest updates: Severn Trent Water problems |
| Severn Trent said that, after flushing the network and testing the water, the supply is safe to use. | |
| Customers should run their cold tap on full for five minutes before use. | Customers should run their cold tap on full for five minutes before use. |
| Work is still ongoing to make the water safe for a further 241 properties in the DE73 and DE74 areas. | Work is still ongoing to make the water safe for a further 241 properties in the DE73 and DE74 areas. |
| The firm has been handing out free bottles of water to affected customers at Sainsbury's in Swadlincote, Derbyshire, and Tesco in Ashby-de-la-Zouch, Leicestershire. | The firm has been handing out free bottles of water to affected customers at Sainsbury's in Swadlincote, Derbyshire, and Tesco in Ashby-de-la-Zouch, Leicestershire. |
| Nigel Thornylowe, who lives in Woodville with his two children, said it was a "nightmare". | Nigel Thornylowe, who lives in Woodville with his two children, said it was a "nightmare". |
| "We got caught up in the frenzy yesterday and unfortunately... we haven't got any bottled water," he said. | "We got caught up in the frenzy yesterday and unfortunately... we haven't got any bottled water," he said. |
| "We've tried in vain but all the supermarkets have run out." | "We've tried in vain but all the supermarkets have run out." |
| At the scene: BBC News reporter Alison Freeman | At the scene: BBC News reporter Alison Freeman |
| There's a steady flow of people collecting bottled water in trollies in one of the supermarket car parks in the centre of Swadlincote - and another lorry-load has recently arrived. | There's a steady flow of people collecting bottled water in trollies in one of the supermarket car parks in the centre of Swadlincote - and another lorry-load has recently arrived. |
| People here say they've been kept well informed by Severn Trent Water about the problems with the supply to their homes since yesterday afternoon. | People here say they've been kept well informed by Severn Trent Water about the problems with the supply to their homes since yesterday afternoon. |
| Most say they are coping well, using the free bottled water or visiting friends and relatives - who are not in one of the five affected areas - to take showers. | Most say they are coping well, using the free bottled water or visiting friends and relatives - who are not in one of the five affected areas - to take showers. |
| But many are concerned about the elderly or vulnerable people who don't have cars to go to the collection points. | But many are concerned about the elderly or vulnerable people who don't have cars to go to the collection points. |
| Householders have been told they can now flush their toilets and they will be notified by social media and hand-delivered letters when the supply is fully back in use. | Householders have been told they can now flush their toilets and they will be notified by social media and hand-delivered letters when the supply is fully back in use. |
| He said the situation had been poorly managed and bottles of water should be distributed at more locations than just the two supermarkets. | He said the situation had been poorly managed and bottles of water should be distributed at more locations than just the two supermarkets. |
| But other residents have been looking out for their neighbours, with one couple filling up the water carrier in their caravan and distributing it to elderly neighbours. | But other residents have been looking out for their neighbours, with one couple filling up the water carrier in their caravan and distributing it to elderly neighbours. |
| And another woman said she coped on Friday night by "drinking spritzers" instead of water. | And another woman said she coped on Friday night by "drinking spritzers" instead of water. |
| In a statement, the firm tried to reassure customers who may have drunk the water that, if they did not notice a strong chlorine smell or taste, then it was "unlikely to have caused any harm". | In a statement, the firm tried to reassure customers who may have drunk the water that, if they did not notice a strong chlorine smell or taste, then it was "unlikely to have caused any harm". |
| But it added that anyone with concerns should speak to a doctor. | But it added that anyone with concerns should speak to a doctor. |
| "We're very sorry for the inconvenience this has caused but we want to reassure customers that this is a precautionary measure due to the levels of chlorine in the water supply," it said. | "We're very sorry for the inconvenience this has caused but we want to reassure customers that this is a precautionary measure due to the levels of chlorine in the water supply," it said. |