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| Apple tackles iOS 9.3 update glitch | Apple tackles iOS 9.3 update glitch |
| (35 minutes later) | |
| iPhone and iPad owners locked out of their devices because of a problem with Apple's latest mobile operating system have been provided with a solution. | iPhone and iPad owners locked out of their devices because of a problem with Apple's latest mobile operating system have been provided with a solution. |
| The iOS 9.3 update caused some older versions of the phones and tablets to require the IDs and passwords previously used to set them up. | |
| Many people complained that their machines had become unusable because they had forgotten or did not know the details. | Many people complained that their machines had become unusable because they had forgotten or did not know the details. |
| Apple has detailed a workaround. | Apple has detailed a workaround. |
| It has also stopped vulnerable devices being able to download the software and begun issuing new versions of the operating system - which ditch the ID check - for affected machines. | It has also stopped vulnerable devices being able to download the software and begun issuing new versions of the operating system - which ditch the ID check - for affected machines. |
| Account reset | Account reset |
| Dozens of users complained about the problem on Apple's community forum saying their handsets and tablets had been "bricked" after installing the update. | Dozens of users complained about the problem on Apple's community forum saying their handsets and tablets had been "bricked" after installing the update. |
| The tech firm has since acknowledged that the issue affected its iPhone 5S and earlier smartphones as well as its iPad Air and earlier tablets. | The tech firm has since acknowledged that the issue affected its iPhone 5S and earlier smartphones as well as its iPad Air and earlier tablets. |
| As a solution, Apple suggested that users remove the activation lock by signing into their iCloud account's Find My Phone function or by connecting their device to a computer and entering their current Apple ID details into iTunes. | As a solution, Apple suggested that users remove the activation lock by signing into their iCloud account's Find My Phone function or by connecting their device to a computer and entering their current Apple ID details into iTunes. |
| But some users will still face problems if their current account had not been linked to the device. | But some users will still face problems if their current account had not been linked to the device. |
| One iPhone owner who inherited an iPhone from a deceased partner has reported still being unable to bypass the lock, as has someone who bought the device from a seller that they were no longer in contact with. | One iPhone owner who inherited an iPhone from a deceased partner has reported still being unable to bypass the lock, as has someone who bought the device from a seller that they were no longer in contact with. |
| Under such circumstances, Apple says people need to contact its support team for further aid. | Under such circumstances, Apple says people need to contact its support team for further aid. |