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| Version 6 | Version 7 |
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| Severn Trent faces a £35.8m fine | Severn Trent faces a £35.8m fine |
| (20 minutes later) | |
| Ofwat is proposing to fine Severn Trent Water £35.8m for providing false information deliberately and offering the company's customers a poor service. | Ofwat is proposing to fine Severn Trent Water £35.8m for providing false information deliberately and offering the company's customers a poor service. |
| The water industry regulator is fining the firm £34.7m - or 2.9% of total turnover - for the fraud, with a £1.1m penalty for bad customer service. | The water industry regulator is fining the firm £34.7m - or 2.9% of total turnover - for the fraud, with a £1.1m penalty for bad customer service. |
| Severn Trent admitted misreporting its water leakage levels in 2001 and 2002, after a Serious Fraud Office inquiry. | Severn Trent admitted misreporting its water leakage levels in 2001 and 2002, after a Serious Fraud Office inquiry. |
| It says it will cut bills by £2.40 per home to ensure it has not profited. | It says it will cut bills by £2.40 per home to ensure it has not profited. |
| This reduction will apply for the next two years. | This reduction will apply for the next two years. |
| Severn Trent is also likely to face a further fine from the criminal courts for the two counts of providing false information to which it pleaded guilty. | Severn Trent is also likely to face a further fine from the criminal courts for the two counts of providing false information to which it pleaded guilty. |
| The case is due to go before City of London Magistrates' Court later, before a future hearing in a Crown Court. | The case is due to go before City of London Magistrates' Court later, before a future hearing in a Crown Court. |
| 'Unacceptable' | 'Unacceptable' |
| "Seven Trent Water's behaviour was unacceptable," said Ofwat chief executive Regina Finn. | "Seven Trent Water's behaviour was unacceptable," said Ofwat chief executive Regina Finn. |
| We fully acknowledge and accept that the company is responsible for its failures Tony Wray, chief executive Severn Trent Check Severn Trent's shares | We fully acknowledge and accept that the company is responsible for its failures Tony Wray, chief executive Severn Trent Check Severn Trent's shares |
| "The size of the fine reflects how seriously Ofwat takes the deliberate misreporting of information. | "The size of the fine reflects how seriously Ofwat takes the deliberate misreporting of information. |
| "This sends a clear message to the company and the rest of the water sector - Ofwat will protect consumers and companies must comply with their legal obligations or pay the price." | "This sends a clear message to the company and the rest of the water sector - Ofwat will protect consumers and companies must comply with their legal obligations or pay the price." |
| Tony Wray, chief executive of Birmingham-based Severn Trent Water's parent company Severn Trent PLC, said "a previous regime" at the firm was responsible. | Tony Wray, chief executive of Birmingham-based Severn Trent Water's parent company Severn Trent PLC, said "a previous regime" at the firm was responsible. |
| 'Promptly alerted' | 'Promptly alerted' |
| "When my new management team and I uncovered misreporting and poor service in our customer relations department we promptly alerted Ofwat," added Mr Wray. | "When my new management team and I uncovered misreporting and poor service in our customer relations department we promptly alerted Ofwat," added Mr Wray. |
| SEVERN TRENT WATER 8 million customersBased in BirminghamServes customers across the Midlands | SEVERN TRENT WATER 8 million customersBased in BirminghamServes customers across the Midlands |
| "And [we] took steps to implement proper controls and an ethical working culture with the highest standards to ensure there can be no repetition of this unacceptable behaviour. | "And [we] took steps to implement proper controls and an ethical working culture with the highest standards to ensure there can be no repetition of this unacceptable behaviour. |
| "We fully acknowledge and accept that the company is responsible for its failures." | "We fully acknowledge and accept that the company is responsible for its failures." |
| Mr Wray told the BBC that those responsible for providing the false information "are absolutely no longer with Severn Trent". | Mr Wray told the BBC that those responsible for providing the false information "are absolutely no longer with Severn Trent". |
| Severn Trent Water serves more than eight million customers from the Bristol Channel to the Humber, and from mid-Wales to the East Midlands. | Severn Trent Water serves more than eight million customers from the Bristol Channel to the Humber, and from mid-Wales to the East Midlands. |
| Shares in Severn Trent PLC were down 1p to 1443p in Tuesday trading. | Shares in Severn Trent PLC were down 1p to 1443p in Tuesday trading. |
| Previous cases | |
| This is not the first time that Ofwat has fined a water company for its provision of data and sub-standard customer service. | |
| Back in February Ofwat fined Southern Water £20.3m, or 3.5% of its annual turnover, for poor service and reporting misleading figures. | |
| It said that Southern Water had systematically manipulated information to hide its true service performance. | |
| Southern Water chief executive Les Dawson said at the time that the announcement drew a line "under a shameful period in the company's history". | |
| And last year, Thames Water was fined £12m, or 0.9% of its yearly sales, for "inadequate" reporting and customer service. |