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BA managers leave after T5 fiasco BA managers leave after T5 fiasco
(20 minutes later)
British Airways has said that two of its senior executives will leave the company after the opening of its Terminal 5 was dogged by problems.British Airways has said that two of its senior executives will leave the company after the opening of its Terminal 5 was dogged by problems.
BA said Gareth Kirkwood, director of operations, and David Noyes, director of customer services, would be leaving.BA said Gareth Kirkwood, director of operations, and David Noyes, director of customer services, would be leaving.
The company said it would now look to appoint one person to cover both roles.The company said it would now look to appoint one person to cover both roles.
The opening of Terminal 5 was beset by a catalogue of problems, with staff not able to get into work, thousands of bags mislaid, and flights cancelled.The opening of Terminal 5 was beset by a catalogue of problems, with staff not able to get into work, thousands of bags mislaid, and flights cancelled.
The BBC's transport correspondent Tom Symonds said he believed the two had paid the price for BA's inability to explain what had gone wrong on the first day at Terminal 5.
He added that BA boss Willie Walsh was not yet "out of the firing line" with BA shareholders set to meet management this week to discuss the problems at the new terminal.
Mr Walsh took responsibility for the problems at the £4.3bn terminal, saying that its opening was not the company's finest hour.
Terminal 5 opened on 27 March, but was not able to offer its full short-haul schedule until 8 April.Terminal 5 opened on 27 March, but was not able to offer its full short-haul schedule until 8 April.
BA boss Willie Walsh took responsibility for the problems at the new £4.3bn terminal, saying that its opening was not the company's finest hour. The departures follow the airline’s move to Terminal 5. BA statement class="" href="/1/hi/business/7348139.stm">T5 insurance cover cut
One consequence of the delays at Terminal 5 has been that BA is not able to move its long-haul operations to the new building from Terminal 4 as scheduled on 30 April.One consequence of the delays at Terminal 5 has been that BA is not able to move its long-haul operations to the new building from Terminal 4 as scheduled on 30 April.
It has yet to set a fixed date for the move, saying that it will now take place some time in June.It has yet to set a fixed date for the move, saying that it will now take place some time in June.
BA has been criticised by rival carriers, many of whom were scheduled to move into Terminal 4 once the UK carrier had gone.BA has been criticised by rival carriers, many of whom were scheduled to move into Terminal 4 once the UK carrier had gone.
Those due to move into Terminal 4 include BMI, Air France-KLM, Delta and Continental Airlines.Those due to move into Terminal 4 include BMI, Air France-KLM, Delta and Continental Airlines.
BA said the problems at T5 had cost it at least £16m so far.BA said the problems at T5 had cost it at least £16m so far.
In a short statement announcing the management changes, BA said the duo's "departures follow the airline’s move to Terminal 5".