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Free coffee incentive for nurses | Free coffee incentive for nurses |
(about 2 hours later) | |
Nurses are being offered free coffee and biscuits as part of a incentive scheme to improve patient care at King's College Hospital in London. | Nurses are being offered free coffee and biscuits as part of a incentive scheme to improve patient care at King's College Hospital in London. |
The NHS trust in Lambeth, south-east London, brought in the system after patient surveys highlighted concerns about how nurses engaged with patients. | The NHS trust in Lambeth, south-east London, brought in the system after patient surveys highlighted concerns about how nurses engaged with patients. |
Nursing boss Selina Trueman, who introduced the scheme, said it was about acting on what patients had said. | Nursing boss Selina Trueman, who introduced the scheme, said it was about acting on what patients had said. |
The Patients Association said it feared the wrong people were being employed. | The Patients Association said it feared the wrong people were being employed. |
Cascade effect | Cascade effect |
Under the scheme, which was introduced in June, matrons and senior nursing staff hand out thank you cards to nurses seen showing a positive attitude or engaging with patients or relatives. | Under the scheme, which was introduced in June, matrons and senior nursing staff hand out thank you cards to nurses seen showing a positive attitude or engaging with patients or relatives. |
Every two weeks the cards are then entered into a draw and those who are selected are offered a free coffee and biscuits at the hospital cafe. | Every two weeks the cards are then entered into a draw and those who are selected are offered a free coffee and biscuits at the hospital cafe. |
It is designed to get them to want to be at work and to enjoy being at work Selina Trueman Head of nursing for medicine | It is designed to get them to want to be at work and to enjoy being at work Selina Trueman Head of nursing for medicine |
Ms Trueman, the hospital's head of nursing for medicine, said the scheme was based on the US philosophy Fish which has four basic principles; Be there, Play, Make their day and Choose your attitude. | Ms Trueman, the hospital's head of nursing for medicine, said the scheme was based on the US philosophy Fish which has four basic principles; Be there, Play, Make their day and Choose your attitude. |
"I identified it and thought about how we could use it to motivate staff and get them to behave how we wanted them to", she said. | "I identified it and thought about how we could use it to motivate staff and get them to behave how we wanted them to", she said. |
Alongside the rewards, staff also take part in teaching sessions. | Alongside the rewards, staff also take part in teaching sessions. |
"It is designed to get them to want to be at work and to enjoy being at work... and have a cascade effect to give everyone a better deal. | "It is designed to get them to want to be at work and to enjoy being at work... and have a cascade effect to give everyone a better deal. |
"People have really taken to this, if the staff did not want to do this, nothing would make them do it", she said. | "People have really taken to this, if the staff did not want to do this, nothing would make them do it", she said. |
Katherine Murphy, of the Patients Association said: "They shouldn't feel as though they have to offer nurses an incentive, it is part and parcel of the job. | Katherine Murphy, of the Patients Association said: "They shouldn't feel as though they have to offer nurses an incentive, it is part and parcel of the job. |
"The role of nurses has changed and we are looking at whether they are recruiting the right people into the profession." | "The role of nurses has changed and we are looking at whether they are recruiting the right people into the profession." |
The Royal College of Nursing declined to comment. |
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