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Lincolnshire 999 call staff suspended over data manipulation claims | Lincolnshire 999 call staff suspended over data manipulation claims |
(about 1 hour later) | |
Five 999 control room staff have been suspended amid claims workers made emergency calls at "quiet times" in a bid to improve call answering data. | Five 999 control room staff have been suspended amid claims workers made emergency calls at "quiet times" in a bid to improve call answering data. |
Lincolnshire Police began an investigation after the allegations first came to light in January. | Lincolnshire Police began an investigation after the allegations first came to light in January. |
G4S took over the running of backroom services for the force as part of a £200m deal in 2012. | |
The workers are being investigated and are due be interviewed by G4S and Lincolnshire Police. | The workers are being investigated and are due be interviewed by G4S and Lincolnshire Police. |
More on this and other local stories in Lincolnshire | More on this and other local stories in Lincolnshire |
Police said the staff involved are all former Lincolnshire Police employees who transferred to G4S four years ago. | Police said the staff involved are all former Lincolnshire Police employees who transferred to G4S four years ago. |
G4S will deal with the matter under company disciplinary procedures after it was determined there was no basis for a criminal prosecution. | G4S will deal with the matter under company disciplinary procedures after it was determined there was no basis for a criminal prosecution. |
'Performance targets' | 'Performance targets' |
The company aims to answer 92% of all 999 calls within 10 seconds, and the firm is subject to financial penalties if performance targets are not achieved. | The company aims to answer 92% of all 999 calls within 10 seconds, and the firm is subject to financial penalties if performance targets are not achieved. |
John Shaw, a G4S director, said: "While I can reassure the public that at no stage did the actions of these people put the public or police colleagues at risk, I am nevertheless dismayed that this group of staff sought to influence important performance measurements. | John Shaw, a G4S director, said: "While I can reassure the public that at no stage did the actions of these people put the public or police colleagues at risk, I am nevertheless dismayed that this group of staff sought to influence important performance measurements. |
"There is no place for anyone in our organisation who behaves in this way." | "There is no place for anyone in our organisation who behaves in this way." |
The Independent Police Complaints Commission has been informed, and is assisting with the investigation. | The Independent Police Complaints Commission has been informed, and is assisting with the investigation. |
G4S previously said it had exceeded its targets for 999 call answering. | G4S previously said it had exceeded its targets for 999 call answering. |
The firm has been at the centre of several controversies. | The firm has been at the centre of several controversies. |
In January, it sacked four of its staff following a BBC Panorama programme which exposed the alleged abuse of inmates at a young offenders' institution in Kent. | In January, it sacked four of its staff following a BBC Panorama programme which exposed the alleged abuse of inmates at a young offenders' institution in Kent. |
It was also stripped of responsibility for tagging criminals in the UK following allegations they charged the government for tagging people who were either dead or in jail. | It was also stripped of responsibility for tagging criminals in the UK following allegations they charged the government for tagging people who were either dead or in jail. |
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