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| Argos to refund card customers £30m | Argos to refund card customers £30m |
| (about 20 hours later) | |
| Thousands of Argos customers will be refunded by up to £30m, as a result of being overcharged on their store cards. | Thousands of Argos customers will be refunded by up to £30m, as a result of being overcharged on their store cards. |
| The company has launched an inquiry into how customers were wrongly charged excess fees for late payments. | |
| The news was announced by the boss of the Home Retail Group, which owns Argos, in a trading update. | The news was announced by the boss of the Home Retail Group, which owns Argos, in a trading update. |
| Affected customers will be written to in the next few weeks, and are expected to receive up to £100 each in compensation. | Affected customers will be written to in the next few weeks, and are expected to receive up to £100 each in compensation. |
| The issue was discovered earlier this year, but an initial sum set aside for redress proved insufficient. | The issue was discovered earlier this year, but an initial sum set aside for redress proved insufficient. |
| "It's not a material number of customers and not a material amount of money per customer," said John Walden, Home Retail's chief executive. | "It's not a material number of customers and not a material amount of money per customer," said John Walden, Home Retail's chief executive. |
| "But for each customer it matters. We will address it and treat customers fairly." | "But for each customer it matters. We will address it and treat customers fairly." |
| Home Retail Group is in the process of being taken over by Sainsbury. | Home Retail Group is in the process of being taken over by Sainsbury. |