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HP apologises after £1.58 laptop error | HP apologises after £1.58 laptop error |
(about 2 hours later) | |
HP has apologised after an error on its website let shoppers buy expensive laptop computers for less than £2. | HP has apologised after an error on its website let shoppers buy expensive laptop computers for less than £2. |
One device was listed with a previous sale price of £2,378, but was "reduced" to £1.58. | |
The computer firm briefly took its UK store offline on Saturday to resolve the error, and said it would not honour the sales that had been made. | |
"We apologise sincerely to impacted customers for any inconvenience caused," the firm said in a statement. | "We apologise sincerely to impacted customers for any inconvenience caused," the firm said in a statement. |
Over the weekend, a handful of people posted on social media that they had taken advantage of the mistake and ordered laptops. | Over the weekend, a handful of people posted on social media that they had taken advantage of the mistake and ordered laptops. |
But according to consumer rights group Citizens Advice, retailers can often cancel online orders if they have made a "genuine and honest mistake on their part that you should have noticed". | But according to consumer rights group Citizens Advice, retailers can often cancel online orders if they have made a "genuine and honest mistake on their part that you should have noticed". |
HP said buyers would be refunded. | HP said buyers would be refunded. |
"We can confirm that due to a processing error, select products were wrongly priced on our UK website over the weekend," HP said. | "We can confirm that due to a processing error, select products were wrongly priced on our UK website over the weekend," HP said. |
"This has now been corrected with related orders cancelled." | "This has now been corrected with related orders cancelled." |
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