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| Version 3 | Version 4 |
|---|---|
| British Airways passengers delayed by computer glitch | British Airways passengers delayed by computer glitch |
| (35 minutes later) | |
| British Airways passengers are facing delays after an IT glitch affected check-in desks. | British Airways passengers are facing delays after an IT glitch affected check-in desks. |
| The airline apologised to customers, saying its IT teams were "working to resolve this issue". | The airline apologised to customers, saying its IT teams were "working to resolve this issue". |
| British Airways told customers that some flights were cancelled on Monday "due to operational reasons". | British Airways told customers that some flights were cancelled on Monday "due to operational reasons". |
| It said in a statement: "We are checking in customers at Heathrow and Gatwick Airports this morning, although it is taking longer than usual." | It said in a statement: "We are checking in customers at Heathrow and Gatwick Airports this morning, although it is taking longer than usual." |
| "We are sorry for the delay to their journeys," the airline added. | "We are sorry for the delay to their journeys," the airline added. |
| Customers were encouraged to check in online before they reach the airport. | Customers were encouraged to check in online before they reach the airport. |
| One passenger, Dana Al-Qatami, who was flying from Switzerland to London, was issued with a handwritten boarding pass on Tuesday morning. | One passenger, Dana Al-Qatami, who was flying from Switzerland to London, was issued with a handwritten boarding pass on Tuesday morning. |
| Dana, alongside another Twitter user, Susan Stewart, said the delays continued once on the plane. | Dana, alongside another Twitter user, Susan Stewart, said the delays continued once on the plane. |
| Ms Stewart, a director at the Open University in Scotland, tweeted: "Dear @British_Airways, could you turn the wifi BA 2953 please so we can work whilst stuck here on tarmac? (or let us off?)". | Ms Stewart, a director at the Open University in Scotland, tweeted: "Dear @British_Airways, could you turn the wifi BA 2953 please so we can work whilst stuck here on tarmac? (or let us off?)". |
| Liv Boeree, a professional poker player from London, told the BBC she had queued for a flight in Las Vegas for two and a half hours. | |
| "It's now midnight and we are boarding. Check-in was long and slow. The staff handled it very well," she said. | |
| "My boarding pass was filled out by hand. Even had a hand-written hand baggage label. Staff were updating us well - The staff... were excellent. The pilot said the delays were due to a computer glitch and apologised profusely." | |
| On Monday customers in the US and Canada reported delays at several airports due to IT problems. | On Monday customers in the US and Canada reported delays at several airports due to IT problems. |
| People flying from San Francisco, Washington DC and Atlanta reported long delays on social media. | People flying from San Francisco, Washington DC and Atlanta reported long delays on social media. |
| 'Meltdown' | 'Meltdown' |
| Twitter user John Bevir wrote: "Huge computer issue affecting British Airways across USA. Friend at #Dulles [Washington airport] tells me pilots by gate but passengers still trying to check in!". | Twitter user John Bevir wrote: "Huge computer issue affecting British Airways across USA. Friend at #Dulles [Washington airport] tells me pilots by gate but passengers still trying to check in!". |
| Ewan Crawford, of Glasgow, said he was at Chicago O'Hare International Airport. He tweeted: "Never a good sign when they deliver water to the gate! Waiting at ORD for @British-Airways 296. Worldwide computer outage apparently! Hmm." | Ewan Crawford, of Glasgow, said he was at Chicago O'Hare International Airport. He tweeted: "Never a good sign when they deliver water to the gate! Waiting at ORD for @British-Airways 296. Worldwide computer outage apparently! Hmm." |
| Matthew Walker, a financial analyst from London, waited for more than two hours to board his flight to Heathrow. | Matthew Walker, a financial analyst from London, waited for more than two hours to board his flight to Heathrow. |
| Though he had already checked in online, he said that BA staff could not access their computers to see which passengers had gone through security. | Though he had already checked in online, he said that BA staff could not access their computers to see which passengers had gone through security. |
| He said: "People were lining up, some had already checked in and got through security, but others, when this thing happened, whatever it is, were stuck in the check-in queue. | He said: "People were lining up, some had already checked in and got through security, but others, when this thing happened, whatever it is, were stuck in the check-in queue. |
| "So they (the staff) have the problem that they didn't know who had already gone through the gate because all the systems literally just had a meltdown." | "So they (the staff) have the problem that they didn't know who had already gone through the gate because all the systems literally just had a meltdown." |
| In July, British Airways apologised to passengers who faced long delays at check-in at Heathrow and Gatwick. | In July, British Airways apologised to passengers who faced long delays at check-in at Heathrow and Gatwick. |
| The airline was upgrading its check-in system and problems led to lengthy queues on one of the busiest days of the year for the airports. | The airline was upgrading its check-in system and problems led to lengthy queues on one of the busiest days of the year for the airports. |
| Have you been affected by the check-in delays? You can share your experience by emailing haveyoursay@bbc.co.uk. | Have you been affected by the check-in delays? You can share your experience by emailing haveyoursay@bbc.co.uk. |
| Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: | Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: |
| Or use the form below | Or use the form below |