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Littlewoods boss says mobile 'is where the action is' | |
(about 3 hours later) | |
Freed from "the shackles of the catalogue", Littlewoods has benefitted from the move to shopping online and in particular on mobile phones. | |
The company's owner, Shop Direct, which also owns fashion website Very.co.uk, has reported record profits. | |
It estimates that its customers - usually female - spend about four hours a day on their phones. | |
Chief executive Alex Baldock said smartphones are "where the action is for online". | |
But the company "effectively had a three second audition to stop her thumb from scrolling on", he told the BBC. | |
The Littlewoods catalogue ceased production in January 2015. | The Littlewoods catalogue ceased production in January 2015. |
In its first financial year as a purely online retailer, Shop Direct's pre-tax profit rose 44% to £150.4m with 62% of its transactions coming from mobiles. | |
In the company's results statement, Mr Baldock added: "2016 was our first full year as a pureplay etailer. Removing the shackles of the catalogue has been liberating, and has allowed us to invest in the areas that matter most to our customers - making their shopping experience easier and more personalised, particularly on mobile." | In the company's results statement, Mr Baldock added: "2016 was our first full year as a pureplay etailer. Removing the shackles of the catalogue has been liberating, and has allowed us to invest in the areas that matter most to our customers - making their shopping experience easier and more personalised, particularly on mobile." |
Four years ago, 72% of Littlewoods sales came from the catalogue and Mr Baldock said the company had been pretty successful at migrating customers across to online. | Four years ago, 72% of Littlewoods sales came from the catalogue and Mr Baldock said the company had been pretty successful at migrating customers across to online. |
Shop Direct says it is on course for another year of record sales and profit. |