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| Samsung Galaxy Note 7 owners told to turn off device | |
| (35 minutes later) | |
| Samsung has urged owners of the Galaxy Note 7 to turn off the smartphone while it investigates reports of repaired devices catching fire. | |
| The South Korean firm also said it would stop all sales of the phone. | |
| It said consumers' safety was its top priority and that it was working to resolve the situation. | |
| Samsung recalled 2.5m phones in September after complaints of exploding batteries, but later assured customers that the fixed devices were safe. | Samsung recalled 2.5m phones in September after complaints of exploding batteries, but later assured customers that the fixed devices were safe. |
| But since then, a man in Kentucky said he woke up to a bedroom full of smoke from a replaced Note 7, days after a domestic flight in the US was evacuated after a new device started emitting smoke in the cabin. | |
| "Because consumers' safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place," the company said. | "Because consumers' safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place," the company said. |
| "We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation." | "We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation." |
| "Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device and take advantage of the remedies available," it added. | "Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device and take advantage of the remedies available," it added. |
| Some US and UK phone companies had already stopped selling the phone, which was meant to be the company's answer to Apple's iPhone 7. | Some US and UK phone companies had already stopped selling the phone, which was meant to be the company's answer to Apple's iPhone 7. |
| The Note 7 went on sale in the UK days before Samsung issued a recall, and sales have so far been limited. | |
| The company said 45,000 Note 7s had been sold across Europe through pre-ordering, mostly in the UK. More than 75% of those have been replaced with either a Note 7 or another Samsung handset. | |
| Cellan-Jones: Samsung's burning issue | Cellan-Jones: Samsung's burning issue |
| Why do lithium batteries explode? | Why do lithium batteries explode? |
| UK sellers halt Samsung Note 7 exchanges | UK sellers halt Samsung Note 7 exchanges |
| Analysis: Dave Lee, BBC North American technology reporter, San Francisco | Analysis: Dave Lee, BBC North American technology reporter, San Francisco |
| What a disaster. | What a disaster. |
| Samsung was dragging its heels in the face of new reports that its Note 7 phones were still burning up. Perhaps even Samsung itself could not quite believe that one of the world leaders in electronics could have made such a catastrophic product safety error… twice. | Samsung was dragging its heels in the face of new reports that its Note 7 phones were still burning up. Perhaps even Samsung itself could not quite believe that one of the world leaders in electronics could have made such a catastrophic product safety error… twice. |
| They say it's the cover-up that gets you, and it appears that all the proactive work Samsung did to mitigate the Note 7 fiasco has been undone by being slower to acknowledge that the devices are still dangerous. | They say it's the cover-up that gets you, and it appears that all the proactive work Samsung did to mitigate the Note 7 fiasco has been undone by being slower to acknowledge that the devices are still dangerous. |
| This story is no longer just about the Note 7. It's about the trust consumers have in Samsung's wide range of products - trust that seems to be, excuse me, going up in smoke. | This story is no longer just about the Note 7. It's about the trust consumers have in Samsung's wide range of products - trust that seems to be, excuse me, going up in smoke. |
| Follow Dave Lee on Twitter @DaveLeeBBC | Follow Dave Lee on Twitter @DaveLeeBBC |