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| Version 2 | Version 3 |
|---|---|
| RBS debit card system problems hit customers | RBS debit card system problems hit customers |
| (35 minutes later) | |
| RBS, NatWest, and Ulster Bank customers are having difficulties making debit card payments in shops and online after problems with the RBS card payments system. | RBS, NatWest, and Ulster Bank customers are having difficulties making debit card payments in shops and online after problems with the RBS card payments system. |
| An RBS spokesman said: "We are aware that some customers are experiencing issues using their debit card. | An RBS spokesman said: "We are aware that some customers are experiencing issues using their debit card. |
| "We are working on resolving this issue and apologise for any inconvenience." | "We are working on resolving this issue and apologise for any inconvenience." |
| NatWest said it was "working hard to resolve the issue" to customers who had complained on Twitter. | NatWest said it was "working hard to resolve the issue" to customers who had complained on Twitter. |
| Cash machine and credit card transactions are unaffected, a spokesman said, adding that a majority of transactions were going through. | |
| RBS banking customers have had to deal with payments problems in the past. | |
| In June 2015, hundreds of thousands of payments failed to reach the accounts of RBS customers. | |
| And in 2012, RBS Group suffered a widespread IT system failure that led to a £56m fine by two financial regulators. | |
| RBS, NatWest and Ulster Bank are part of the same company. |