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| Version 0 | Version 1 |
|---|---|
| Apple refuses to refund customer unless he proves he is not Saddam Hussein | Apple refuses to refund customer unless he proves he is not Saddam Hussein |
| (about 2 hours later) | |
| Apple has apologised to a customer they refused to give a refund to unless he could prove he was not Saddam Hussein. | Apple has apologised to a customer they refused to give a refund to unless he could prove he was not Saddam Hussein. |
| Sharakat Hussain, a 26-year-old from Birmingham, bought a £799 iPhone 7 for his sister but decided to return it a month later. | Sharakat Hussain, a 26-year-old from Birmingham, bought a £799 iPhone 7 for his sister but decided to return it a month later. |
| He was told he’d receive a refund but, instead, a few weeks later he recieved an email asking him to prove he was not the deceased Iraqi dictator. | He was told he’d receive a refund but, instead, a few weeks later he recieved an email asking him to prove he was not the deceased Iraqi dictator. |
| “I thought the email was spam, I was stunned to learn it was real. I was furious to be linked to Saddam,” Mr Hussain told The Sun. | “I thought the email was spam, I was stunned to learn it was real. I was furious to be linked to Saddam,” Mr Hussain told The Sun. |
| Mr Hussain, who works as a driver, was informed that due to his surname he was on a Government’s Denied Parties list – which means he wasn’t allowed to be sold an iPhone. | Mr Hussain, who works as a driver, was informed that due to his surname he was on a Government’s Denied Parties list – which means he wasn’t allowed to be sold an iPhone. |
| The process was triggered by a requirement to check large refunds against the international sanctions list but a human error resulted in Mr Hussain being mistaken for the former president of Iraq. | |
| An Apple spokesperson told The Independent: "We offer our sincerest apologies to Mr Hussain. Though we are required to check identity while processing a refund, the letter he received was an error and should not have been sent." | An Apple spokesperson told The Independent: "We offer our sincerest apologies to Mr Hussain. Though we are required to check identity while processing a refund, the letter he received was an error and should not have been sent." |
| The tech giant has reportedly agreed to sort out the refund for Mr Hussain as soon as possible. |