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| Barclays card glitch: Customers charged twice in bank's latest debit card error | Barclays card glitch: Customers charged twice in bank's latest debit card error |
| (about 1 hour later) | |
| Barclays customers face being charged twice as the high street lender tries to fix a debit card payment glitch. | |
| However, by Monday afternoon the bank said the problem had been fixed, and all customers had been refunded. | |
| Some customers vented their anger on Twitter in the morning saying the system error has left them overdrawn. | |
| Theresa Worthington tweeted: “I had a text today to say I'm overdrawn I have been charged twice for two things I've purchased over the weekend why”. | |
| Another customer said that Barlcays had inadvertently taken a £4,000 payment twice. | Another customer said that Barlcays had inadvertently taken a £4,000 payment twice. |
| A Barclays spokesperson confirmed the issue was affecting all card transactions but stressed that customer bank balances would be restored. | |
| The bank has not disclosed the exact number of accounts affected by the issue or what caused the problem. | The bank has not disclosed the exact number of accounts affected by the issue or what caused the problem. |
| Barclays said: "We detected a small number of duplicated debit card payments this morning." | Barclays said: "We detected a small number of duplicated debit card payments this morning." |
| "We are working to fix this and refund customers as soon as possible. We apologise for any inconvenience caused and affected customers will not be out of pocket." | "We are working to fix this and refund customers as soon as possible. We apologise for any inconvenience caused and affected customers will not be out of pocket." |
| Customers are advised to check their statements to make sure any potential duplicate payments are refunded. | Customers are advised to check their statements to make sure any potential duplicate payments are refunded. |
| This is the latest issues affecting Barclays debit card payments. | This is the latest issues affecting Barclays debit card payments. |
| In April, Barclays customers complained that they were unable to make payments from their accounts, an issue for which the bank later apologised and attributed to a routine systems update. | In April, Barclays customers complained that they were unable to make payments from their accounts, an issue for which the bank later apologised and attributed to a routine systems update. |
| While in October last year, Barclays customers had trouble getting cash from their accounts after the bank was hit by a system glitch as the clocks changed to Greenwich Mean Time. | While in October last year, Barclays customers had trouble getting cash from their accounts after the bank was hit by a system glitch as the clocks changed to Greenwich Mean Time. |
| Barclays’s payment glitch follows a similar problem with card payments at Asda over the weekend. | Barclays’s payment glitch follows a similar problem with card payments at Asda over the weekend. |
| The problem left thousands of customers facing long queues at the store’s checkouts across the UK. | The problem left thousands of customers facing long queues at the store’s checkouts across the UK. |
| Additional reporting by PA | Additional reporting by PA |
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