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You can find the current article at its original source at https://www.theguardian.com/money/2016/nov/06/tesco-bank-blocks-some-customers-cards-suspicious-activity-detected
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| Version 0 | Version 1 |
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| Tesco Bank blocks some customers' cards after apparent fraud attempt | Tesco Bank blocks some customers' cards after apparent fraud attempt |
| (35 minutes later) | |
| Tesco Bank has been forced to block some customers’ cards after “suspicious activity” was detected by its fraud prevention system. | Tesco Bank has been forced to block some customers’ cards after “suspicious activity” was detected by its fraud prevention system. |
| Thousands of accounts were reportedly affected after apparent fraudsters targeted clients, with one customer tweeting the bank to say he had lost money. | Thousands of accounts were reportedly affected after apparent fraudsters targeted clients, with one customer tweeting the bank to say he had lost money. |
| @tescobankhelp @tescobanknews My available balance has gone down by £700 without making a tx. I cannot get through by phone!!! | @tescobankhelp @tescobanknews My available balance has gone down by £700 without making a tx. I cannot get through by phone!!! |
| Another customer said the disruption had left her “unable to feed my kids in school tomorrow”. | Another customer said the disruption had left her “unable to feed my kids in school tomorrow”. |
| Others complained about a lack of communication from the bank and said they had spent hours on hold. “We have been hacked, all money gone, no email or text! Appalling response from Tesco so far #nobodyanswering,” one tweeted. | Others complained about a lack of communication from the bank and said they had spent hours on hold. “We have been hacked, all money gone, no email or text! Appalling response from Tesco so far #nobodyanswering,” one tweeted. |
| If you've got a text from #TescoBank, don't bother trying to call them. A new card is on the way apparently | If you've got a text from #TescoBank, don't bother trying to call them. A new card is on the way apparently |
| Tesco Bank said it would do “everything we can to protect our customers from fraud” and urged those who feared their accounts had been hacked to contact them immediately. | Tesco Bank said it would do “everything we can to protect our customers from fraud” and urged those who feared their accounts had been hacked to contact them immediately. |
| The statement, issued on Sunday morning, said: “Yesterday, our fraud prevention systems identified suspicious activity on a number of accounts. As a precautionary measure, we have blocked some customer cards and have contacted affected customers via text message to notify them.” | The statement, issued on Sunday morning, said: “Yesterday, our fraud prevention systems identified suspicious activity on a number of accounts. As a precautionary measure, we have blocked some customer cards and have contacted affected customers via text message to notify them.” |
| Tesco Bank, which has 7.8m customer accounts, opened in 1997 as a joint venture with Royal Bank of Scotland and has been wholly owned by Tesco since 2008. |