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You can find the current article at its original source at https://www.theguardian.com/uk-news/2016/nov/16/train-bosses-investigate-alleged-racist-announcement-over-tannoy
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| Train bosses investigate 'racist announcement' at station Train bosses investigate 'racist announcement' at station | |
| (about 2 hours later) | |
| A train operator has been forced to apologise after an alleged racist remark was made over a station public address system. | A train operator has been forced to apologise after an alleged racist remark was made over a station public address system. |
| The incident took place at the Wallsend stop of the Tyne and Wear Metro, when an eastern European man was allegedly begging passengers for money. | The incident took place at the Wallsend stop of the Tyne and Wear Metro, when an eastern European man was allegedly begging passengers for money. |
| An announcement made over the PA system said: “We’ve had numerous complaints about your behaviour demanding money and begging. You might do it in your country but you’re not doing it here.” | An announcement made over the PA system said: “We’ve had numerous complaints about your behaviour demanding money and begging. You might do it in your country but you’re not doing it here.” |
| Metro bosses said they were taking the remarks very seriously and an investigation had been launched. | Metro bosses said they were taking the remarks very seriously and an investigation had been launched. |
| Paul Walker, the customer service director at DB Regio Tyne and Wear, which operates Metro on behalf of Nexus, said: “We are aware a member of our staff made a Tannoy announcement at Wallsend Metro station which may be deemed inappropriate. | Paul Walker, the customer service director at DB Regio Tyne and Wear, which operates Metro on behalf of Nexus, said: “We are aware a member of our staff made a Tannoy announcement at Wallsend Metro station which may be deemed inappropriate. |
| “We would like to apologise for any offence caused and can assure customers that reports of inappropriate or offensive behaviour by staff are taken very seriously. A full investigation into the matter is currently ongoing to establish the facts and, based on the outcome, appropriate action will be taken.” | “We would like to apologise for any offence caused and can assure customers that reports of inappropriate or offensive behaviour by staff are taken very seriously. A full investigation into the matter is currently ongoing to establish the facts and, based on the outcome, appropriate action will be taken.” |
| The station in Newcastle is not staffed and so a combination of CCTV and the PA system is used to monitor platforms. | The station in Newcastle is not staffed and so a combination of CCTV and the PA system is used to monitor platforms. |