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| Royal Mail misses delivery target | Royal Mail misses delivery target |
| (about 2 hours later) | |
| Royal Mail has said it missed its key target for delivering first-class post on time in the 2007-8 financial year because of industrial action. | Royal Mail has said it missed its key target for delivering first-class post on time in the 2007-8 financial year because of industrial action. |
| About 85% of letters arrived the next day, missing the 93% target. | About 85% of letters arrived the next day, missing the 93% target. |
| The watchdog Postwatch said the strikes had "blown Royal Mail off course", but it complained the service had not recovered quickly enough. | The watchdog Postwatch said the strikes had "blown Royal Mail off course", but it complained the service had not recovered quickly enough. |
| It argued that poor service should affect executives' bonuses. Last year, the chief executive was paid £3m. | It argued that poor service should affect executives' bonuses. Last year, the chief executive was paid £3m. |
| FIRST-CLASS DELIVERIES Jan-March 08 - 92.2% on timeOct-Dec 07 - 79.3% on timeJuly-Sept 07 - 78.4% on timeSource: Royal Mail | FIRST-CLASS DELIVERIES Jan-March 08 - 92.2% on timeOct-Dec 07 - 79.3% on timeJuly-Sept 07 - 78.4% on timeSource: Royal Mail |
| The delivery of second-class letters was more reliable, according to the figures released by Royal Mail, but also fell short of the required level. | The delivery of second-class letters was more reliable, according to the figures released by Royal Mail, but also fell short of the required level. |
| More than 95% of the second-class post arrived on time, compared with a target of 99%. | More than 95% of the second-class post arrived on time, compared with a target of 99%. |
| Only standard parcels beat their target for the year, with 90.4% arriving on time. | Only standard parcels beat their target for the year, with 90.4% arriving on time. |
| "Royal Mail's recovery from the industrial action was in some respects disappointingly slow," said Millie Banerjee, who chairs Postwatch. | |
| The company said it was working hard to improve its service and "restore the record levels seen before last year's dispute". | The company said it was working hard to improve its service and "restore the record levels seen before last year's dispute". |
| In a postcode-based list published by Postwatch, nine out of 10 letters were delivered on time last year in Twickenham, Kingston upon Thames, Luton, St Albans, north-west London and Canterbury. | In a postcode-based list published by Postwatch, nine out of 10 letters were delivered on time last year in Twickenham, Kingston upon Thames, Luton, St Albans, north-west London and Canterbury. |
| While in Stoke-on-Trent, Colchester, south-west London, Oxford, Chelmsford and Dundee, only around four out of five first class letters were delivered on time. | While in Stoke-on-Trent, Colchester, south-west London, Oxford, Chelmsford and Dundee, only around four out of five first class letters were delivered on time. |